Second Line Support Desk Engineer
Alexander Mae Ltd
Bristol, United Kingdom
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 30KJob location
Bristol, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Azure
Software as a Service
Cloud Computing
Microsoft Desktop Optimization Pack
File System Permissions
Infrastructure as a Service (IaaS)
Microsoft Office
NT File System (NTFS)
Platform as a Service (PAAS)
Backup and Restore
Information Technology
Operational Systems
Job description
- In this role, you will be a key component of our service desk as one of our engineers. Your primary responsibilities will include:
- Providing traditional desktop support, mainly remotely, with telephone contact.
- Supporting and maintaining our existing managed IT support client base.
- Assisting our Projects team in building and installing IT systems, which range from Cloud deployments to on-premise and cloud servers, including Azure PaaS, IaaS, and SaaS.
Technologies:
- Active Directory
- Azure
- Cloud
- Hardware
- IaaS
- Support
- Microsoft 365
- Network
- Office 365
- PaaS
- Windows, We are excited to assist our client as they seek a 2nd Line Support Desk Engineer to join their growing IT team. This role offers a varied and interesting work environment focused on supporting a wide variety of Azure and Office 365 services.
Requirements
- We are looking for candidates with the following skills and experience:
- Strong technical experience with Microsoft desktop operating systems and core applications, including Windows 11 and Office 2016.
- Experience supporting Microsoft Active Directory and Group Policy.
- Proficiency in supporting network-related technologies and equipment.
- Skills in diagnosing and resolving client application, connectivity, and hardware-related incidents.
- Understanding of backup and restore technologies.
- A valid driving license and access to transportation.
- Operational knowledge of Active Directory and understanding of NTFS permissions, hierarchy, and folder permissions.
- While not essential, the ideal candidate may also have experience in:
- An MSP environment.
- Azure and Microsoft 365.
Benefits & conditions
Salary: £26,000 - £31,000, depending on experience.
Hours: Monday to Friday, 9 AM to 5:30 PM.
Location: Bristol (Hybrid working with three days in the office).
Benefits: We offer free Microsoft training and certifications, ongoing professional development, 24 days of holiday plus bank holidays (increasing with experience), car parking, and a pension scheme.
last updated 5 week of 2026
