2nd Line Support Engineer

As a 2nd Line Support Engineer, you will play a key role in supporting modern infrastructure technologies within a secure data centre environment. You will act as an escalation point for 1st Line Support and ensure stability across on-premise and cloud-based systems., * Deliver 2nd line technical support across servers, desktops, and core infrastructure.

• Investigate and resolve escalated incidents and service requests.

• Administer and maintain Windows Server environments (2016/2019/2022).

• Support and manage Active Directory, DNS, DHCP, and Group Policy.

• Provide support for Microsoft Azure services, including VMs, networking, and storage.

• Administer VMware vSphere / ESXi virtual infrastructures.

• Conduct system monitoring, patching, and general maintenance.

• Produce documentation and contribute to ongoing process improvements.

• Collaborate with senior engineers on upgrades, changes, and complex issues.

• Operate within ITIL-aligned incident, problem, and change management processes.

• Proven experience in a 2nd Line Support or Infrastructure Support role.

• Strong background in Windows Server administration.

• Knowledge of Active Directory, Group Policy, DNS, and DHCP.

• Competent in Microsoft Azure environments.

• Experience with VMware vSphere / ESXi.

• Understanding of core networking fundamentals (TCP/IP, VLANs, routing, firewalls).

• Excellent troubleshooting and communication skills.

• Strong customer-service mindset and attention to detail.

• Eligible for BPSS/SC Clearance (must have lived in the UK for the last five years).

Desirable:

• Experience with Veeam Backup & Replication or similar tools.

• PowerShell scripting or automation experience.

• Exposure to Office 365 and Intune administration.

BENEFITS

• Work within a highly skilled technical team supporting secure IT systems.

• Exposure to enterprise-level hybrid infrastructure and cloud technologies.

• Professional development, training, and certification support., If you're a motivated 2nd Line Support Engineer looking for your next step in a secure and forward-thinking environment, we'd love to hear from you.

This organisation is a well-established Managed Services and Digital Transformation provider supporting secure, enterprise-scale infrastructures across the UK. With strong growth, a respected industry reputation, and a focus on service excellence, the business is expanding its technical operations team. This role has been created due to increased demand across their managed service portfolio and continued investment in secure data centre operations.