IT Support Engineer

You'll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team., * Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person

• Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
• Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD)
• Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
• Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
• Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
• Support cloud-based services, including Azure AD, Intune, and Virtual Machines
• Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
• Escalate complex issues to senior engineers or 3rd line support when required
• Deliver excellent customer service, communicating technical information clearly to non-technical users
• Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals

• Experience in a similar 1st/2nd line IT support role
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
• Experience supporting Windows Server environments (2016/2019/2022)
• Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
• Familiarity with Azure Active Directory, Intune, and cloud-based administration
• Strong customer service skills with the ability to explain technical issues clearly
• Experience managing support calls, tickets, and competing priorities
• Ability to work independently and collaboratively within a busy support environment