Field Engineer - Technology

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees, and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. A look into the role Henderson Technology is the proud creator of EDGEPoS, a multi-award-winning global EPOS software solution. We empower retailers with innovative features and cutting-edge technology designed to enhance their EPOS experience. The successful candidate will be responsible for delivering a comprehensive field support service to all Henderson Technology customers. Working as Field Engineer you will:

• Maintenance and repair of all Henderson Technology supplied equipment and infrastructure on customer sites
• Assisting, as required, in the installation process of new technologies supplied by Henderson Technology
• Managing the effective control of parts and stock spares, and the process of warranty returns and fixes
• Maintaining fault reports and providing accurate information to both the Helpdesk team and customers to ensure issues are dealt with efficiently
• Escalation of major issues as required
• Undertake other responsibilities as required, As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition - We always strive to be better. We seek new challenges and look for ways to do things better. Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities. Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. The Reward The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Do you have a valid Driving Licence license?, Do you have experience in WAN?, * A minimum of two years' experience in an IT support or field service role

• Thorough knowledge of Microsoft Operating Systems
• Thorough knowledge of TCP/IP networking to include LAN and WAN architecture
• Experience of PC diagnosis and repairs
• A full valid EU/ UK driving licence

The Attributes you'll need include:

• Excellent customer care and service skills
• Ability to work effectively within a team under pressure and to tight deadlines
• Ability to work on own initiative
• Strong communication skills
• Excellent organisational skills, with the ability to prioritise work and escalate where necessary

It is Desirable if you have:

• Experience of using remote support tools and techniques
• Previous experience of retail EPoS system technologies
• Experience of convenience retailing business processes

Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. This is a full-time position working 36.5 hours per week. Working hours will be five days out of seven: 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm on Friday. On-call participation is required on a rota basis. If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.

• Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stage

At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.