3rd Line Support Engineer - Aylesbury
Xact Placements
Princes Risborough, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 45KJob location
Princes Risborough, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Azure
Cloud Computing
Hyper-V
Microsoft Office
Windows Server
Network Architecture
Wireless Networks
Network Routers
Firewalls (Computer Science)
Information Technology
Job description
- Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network-related issues
- Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure across multi-site school environments
- Lead IT projects from planning to implementation
- Deliver on-site and remote technical support and contribute to documentation and knowledge sharing
Technologies:
- Active Directory
- Azure
- Hyper-V
- Support
- Network
- Office 365
- Windows
- Cloud
Requirements
- Proven hands-on experience configuring and supporting network infrastructure (routers, switches, firewalls, wireless)
- Strong experience with Windows Server, Active Directory, Hyper-V, and Office 365/Azure
- Excellent troubleshooting skills and confident decision-making under pressure
- A customer-first mindset with great communication skills
- A friendly, flexible, and team-oriented approach
Benefits & conditions
We are a thriving IT services team based in Princes Risborough, supporting schools across the UK. We offer a competitive salary ranging from £37,000 to £45,000, along with the opportunity to leverage your technical skills to make a real impact in the education sector. Join us in our hybrid working environment to enjoy a collaborative and supportive team atmosphere.
