Helpdesk Support

• Offer telephone support and provide excellent service to customers
• Understand the operation of our bespoke software systems
• Learn our applications and seek improvements in reliability and performance
• Provide customer support on our systems
• Remotely connect to customer sites to repair issues
• Phone customers to explain functions and resolve problems

Technologies:

• Support
• Linux, We have an excellent opportunity for a Helpdesk professional to join our 1st class IT client based North of Peterborough. Our company really values its staff, and you will be part of a fun, professional, and friendly team. The role operates Monday to Friday, 9am to 5pm, with a 35-hour working week and a requirement for some out-of-hours support, possibly 1 in 7-10 weekends. We offer 25 working days of holiday plus statutory leave, a Life Assurance Scheme equivalent to 4 times your annual salary, bonuses based on performance, and a contributory Group Personal Pension Plan. We are committed to staff development and training.

• Excellent telephone manner
• Strong customer service skills
• Technical background in an IT Helpdesk role
• Recent IT or Computer Graduate with some customer service skills considered
• Knowledge of the Linux operating system and databases (useful but not essential)
• Professional manner and approach
• Confident communicator (verbal, written, and listening skills)
• Excellent attention to detail
• Ability to multitask and work under pressure
• Strong work ethic with high standards of self-discipline
• Flexible and adaptable
• Excellent organizational skills, including time management and prioritization
• Creative thinking and problem-solving skills
• Excellent IT literacy