IT Helpdesk

• Take calls from customers regarding IT queries and provide solutions
• Understand and improve the operation of bespoke software systems
• Resolve customer issues by remotely connecting to customer sites
• Communicate effectively with customers to explain causes and solutions
• Participate in the out of hours support rota (approximately 1 week in 8)
• Escalate issues to the line manager according to procedure
• Maintain high-quality call logging for clarity in issue tracking
• Liaise with customers in a professional manner at all times
• Participate in ongoing training as systems evolve
• Ensure a tidy and professional working environment
• Keep technical knowledge up to date

Technologies:

• Support
• Hardware

• Strong general educational qualifications
• Proven IT helpdesk support experience or equivalent customer service experience
• Excellent IT literacy with fast, accurate keyboard skills
• Confident and clear communication skills (verbal, written, and listening)
• Demonstrable organizational skills, including time management and prioritization
• Strong attention to detail and ability to maintain high standards
• Ability to work under pressure and meet deadlines
• Motivation to learn and adapt to evolving systems and features
• Professional demeanor and approach

We are an excellent IT client based just outside of Peterborough, offering a competitive salary, two bonuses a year, life assurance, and a pension. Our standard hours of work are Monday to Friday from 9 am to 5 pm. We are seeking a confident individual to join our team, where you will play a key role in delivering exceptional IT support to our customers.