IT Support Engineer

This role provides high-quality IT support to colleagues across the Northern Europe region. You will ensure smooth daily operations by resolving technical issues and maintaining reliable systems, * Provide desk-side and remote support to users across Northern Europe.Build, configure, and deploy PCs, laptops, mobile devices, and peripherals.

• Troubleshoot issues related to hardware, software, servers, networks, and telecoms.
• Manage and resolve escalated support tickets.
• Deliver services in line with SLAs and internal standards.
• Participate in a 24/7 on-call rota and carry out occasional site visits.
• Support IT asset management, procurement, and compliance processes.
• Maintain accurate records within the IT service management system.
• Prepare user documentation and deliver training when required.
• Collaborate effectively with internal teams and external service providers.

Do you have experience in Windows?, * Experienced in providing 2nd line support in a similar environment

• Confident supporting Windows 10, Office 365, Active Directory, and hardware devices.
• Strong communicator with excellent problem-solving skills.
• Able to manage your workload independently while being an effective team player.
• Qualified with relevant technical certifications or possessing equivalent experience.

• Competitive salary
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Onsite only: 5 days in the office
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more Our address: 566 Chiswick High Rd, London W4 5YE #Europe #LI-AG1

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2025.

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we're looking for talented individuals to join our team and make a difference.