Service Desk Analyst - IT Support Specialist

• Provide high-quality end-user support
• Take responsibility for day-to-day team leadership
• Share knowledge with team members
• Support and motivate the Service Desk team
• Play a key role in onboarding and training Service Desk analysts
• Help create a collaborative, high-performing environment
• Provide performance support, guidance, and feedback

Technologies:

• Active Directory
• Support
• Office 365
• SharePoint
• Windows

• Experience in team leadership, line support, or acting team lead responsibilities
• Proficient with Microsoft Windows 10 / 11
• Skilled in Microsoft Office 365 troubleshooting
• Knowledge of Active Directory and Group Policy
• Familiarity with SCCM / Intune
• Experience with DFS folder permissions in SharePoint
• Networking triaging experience
• Strong coaching and mentoring skills
• Excellent stakeholder communication and relationship-building skills
• Confidence in conflict resolution, prioritization, and decision making
• Strong, logical troubleshooting and diagnostic ability
• Professional, approachable, and supportive manner
• Growth mindset, resilience, and emotional intelligence
• Experience contributing to Knowledge Banks (KBs), process improvement, and setting best-practice standards is desirable

We are a company based in Manchester (M16) that values empathy, collaboration, and accountability. We offer competitive salaries ranging from £30,000 to £32,000, skill development opportunities, and a clear pathway for career progression. Our hybrid working model promotes a healthy work-life balance while allowing you to lead, influence, and develop people in your role as a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer.