IT Support / Service Desk Analyst

• Provide end user support as a 1st-2nd Line Support Analyst
• Troubleshoot and resolve technical issues
• Assist in managing Active Directory and Group Policy
• Support and maintain Microsoft Windows and Office 365 environments
• Collaborate with team members to enhance service delivery
• Document technical procedures and solutions
• Participate in team meetings and training sessions

Technologies:

• Active Directory
• Support
• Office 365
• Windows

More:

We are a dynamic IT support team based in Leeds, dedicated to providing exceptional service to our users. This role is primarily hybrid, allowing flexibility in your work environment. We are looking for motivated individuals to invest in and grow their careers with us while supporting our various end-user needs. Join us to make a significant impact in a collaborative and supportive atmosphere.

• Microsoft Windows 10/11 knowledge
• Experience with Microsoft Office 365
• Familiarity with Active Directory and Group Policy
• Understanding of SCCM
• Excellent communication skills
• Strong troubleshooting and diagnostic abilities
• Resourceful and proactive in upskilling
• Growth mindset and ambition to progress
• Previous experience adding value to a team is a plus