IT Training Manager - Transformation, CRM, ERP

• Lead, plan, and execute learning and development strategies for digital technologies and business processes
• Build internal capability on CRM/ERP programmes by leveraging success stories
• Design and oversee the creation of various training solutions, including workshops and support materials
• Act as a key driver for user adoption and manage resistance during transitions
• Collaborate with senior executives and department heads to align training initiatives with business goals
• Track KPIs and gather feedback to measure the impact of training programs

Technologies:

• CRM
• ERP
• Support
• Oracle
• Salesforce

• Proven background in IT transformations across CRM/ERP programmes
• Experience in designing and developing blended learning solutions, including e-learning modules and classroom training
• Strong stakeholder management skills to collaborate with senior executives and IT specialists
• Ability to track KPIs and gather feedback to evaluate training effectiveness
• Experience managing internal training staff and resources
• Willingness to travel within the UK and flexibility in location around London or West Midlands