IT Analyst

apiphani

Charing Cross, United Kingdom

8 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 78K

Job location

Charing Cross, United Kingdom

Tech stack

Microsoft Windows

Apple Mac Systems

JIRA

Computer Networks

Desktop Computing

Linux

Document Management Systems

Virtual Private Networks (VPN)

Local Area Networks

Microsoft Office

Network Connections

Software Engineering

Software Troubleshooting

Peripherals

Firewalls (Computer Science)

Information Technology

Operational Systems

ServiceNow

Job description

Deliver technical support and assistance across various platforms including Windows, macOS, and Linux operating systems.
Troubleshoot and resolve software issues related to applications, network connectivity, and hardware malfunctions.
Manage and support computer hardware, LAN, VPN, firewall configurations, and other network components.
Utilise tools such as BMC Remedy, ServiceNow, and Jira to log incidents, track progress, and manage service requests efficiently.
Assist users via help desk channels by providing clear communication and effective solutions.
Support desktop support activities including installation, configuration, and maintenance of computers and peripherals.
Collaborate with the IT team to implement system upgrades and security measures to safeguard organisational data.
Maintain documentation of procedures and technical configurations to ensure consistency and compliance.

Requirements

Do you have experience in macOS?, We are seeking a dedicated IT Analyst to join our dynamic technology team. The successful candidate will be responsible for providing technical support, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT infrastructure. This role offers an excellent opportunity for individuals with a strong background in computer networking, operating systems, and customer service to contribute to a fast-paced organisation committed to technological excellence., * Strong knowledge of computer networking concepts such as LAN, VPNs, firewalls, and operating systems including Windows, macOS, and Linux.

Proven experience in software troubleshooting and technical support within a help desk environment.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Proficiency in Microsoft Office applications and familiarity with remote support tools.
Experience with incident management platforms such as BMC Remedy or ServiceNow is highly desirable.
Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail.
Knowledge of computer hardware components and basic repair skills is advantageous. This position offers an engaging environment for IT professionals eager to develop their expertise while supporting organisational technology needs efficiently.