IT & Case Management Systems Developer

The firm has recently migrated its Case Management system from SOS Connect to Actionstep and we are seeking a technically capable and process-focused individual to support, maintain, and develop the firm's case management system. Experience working within a legal setting on a comparable case management system is desirable.

You will work closely with the partners, fee earners and support staff to maintain and improve legal workflows, the template and precedent library, and to identify opportunities for automation and process improvement.

Working alongside department leads and your line manager, you will be responsible for planning and leading improvements to the firm's legal and administrative workflows, including proposing and implementing system changes. As the firm's case management expert, you will also liaise with multiple and varied third-party software providers, consultants and support services as required.

Brewer Harding & Rowe places a strong emphasis on consistency across work types. The successful candidate will become familiar with the firm's preferred approaches and ensure that any proposed changes align with these principles.

You will be responsible for creating, maintaining and updating detailed user guides within the firm's knowledge base, as well as maintaining the precedent and template library.

The role will act as the first point of contact for general IT support queries across the firm's systems and software, including the Microsoft Office Suite. Experience with Arken and Exizent is desirable but not essential; the successful candidate will be expected to develop a working understanding of these systems to provide effective support if required.

Additional responsibilities include managing user accounts and system permissions, delivering new starter training, identifying ongoing training, promoting skill sharing and best practice across the firm.

You will also be involved in developing the firms IT strategy, in consultation with the partners, and other elements of the firms IT infrastructure including but not limited to ongoing development of the firms intranet system, website, digital phone system, hardware maintenance and renewal, as well as supporting our marketing team with their digital marketing strategies.

Key duties include:

• Case management system administration and configuration

• Database management, including record merging and deletion

• Workflow and process optimisation

• General IT Support

• Reporting and data analysis

• User training and documentation

Do you have experience in Microsoft Office?, This role is ideal for someone who is proactive, organised, detail-oriented and passionate about working in a fast-paced environment with an interest in contributing to the development of the firm's existing systems.

Pulled from the full job description

• Employee discount
• Company pension, At Brewer Harding & Rowe Solicitors LLP, we believe in offering a comprehensive benefits package to support our team and enhance your overall experience with us. Some of the key benefits we offer include:
• Flexible Approach to Hybrid Working: We understand the importance of work-life balance, and offer a flexible approach to hybrid working, allowing you to manage your professional and personal commitments, although we do ask all staff to spend the majority of their time working in one of our offices. We do not consider exclusive home working to benefit the individual or the business.
• Bonus Scheme for Fee Earners: Our fee earners have the opportunity to earn bonuses based on individual performance, rewarding hard work and success.
• Discretionary Bonus Scheme for Support Staff: Based on the overall performance of the firm, our support staff are eligible for a discretionary bonus, recognising their valuable contribution to the team's success.
• Auto-Enrolment Pension Scheme: We offer a pension scheme with auto-enrolment, helping you plan for your future with peace of mind.
• Employee Discounts on Legal Services: Our staff benefit from discounts on legal work we perform for them, providing added value to the services we offer.
• Payment of Professional Memberships: We cover the cost of professional memberships, ensuring you have the resources you need to maintain your qualifications and stay connected to your professional community.
• Financial Contribution to Professional Development Fees: We provide financial support for your professional development, including contributions towards training and qualification fees to help you progress in your legal career.
• Staff Social Events: We value team bonding and offer regular social events to help our staff build connections and unwind outside of the office.
• Birthday Leave: We give all our employees a day's leave on their birthday, so you can spend it doing what you like to do.
• Community Involvement: We encourage our employees to get involved in community social responsibility activities and provide opportunities to do so.

Work-Life Balance in North Devon

Situated in one of the most picturesque areas of the UK, North Devon offers a perfect work-life balance. Whether you enjoy coastal walks, outdoor activities, or simply the peace and tranquillity of the countryside, North Devon provides an ideal backdrop to both professional and personal life.

At Brewer Harding & Rowe Solicitors LLP, we believe that a happy, balanced life leads to a more fulfilling career. We are proud to offer our staff the opportunity to work in such a beautiful part of the country, while providing the support and resources to excel in your career.

At Brewer Harding & Rowe Solicitors LLP, we are an ambitious, forward-thinking solicitors firm based in the heart of North Devon. As we continue to grow and evolve, we are always on the lookout for talented individuals to join our team and contribute to our shared success. We understand that our people are our most valuable asset. That's why we offer an environment where your career and personal development come first. Whether you're just starting out or looking to specialise further, we support our staff in building their own unique career paths. At Brewer Harding & Rowe Solicitors LLP, you'll have the opportunity to develop both your professional skills and expertise.