IT Support Assistant

Provide first-line technical support to staff, resolving hardware,

software, and network issues.

Manage and maintain Active Directory and Microsoft Intune

environments.

Support and administer Microsoft 365 (O365) applications and services.

Configure, troubleshoot, and maintain hardware (PCs, laptops,

peripherals).

Assist with network configuration and connectivity issues.

Log, track, and resolve incidents using helpdesk ticketing systems.

Escalate complex issues to senior IT staff or external providers when

required.

Maintain accurate documentation of IT processes, assets, and

configurations.

Provide excellent customer service, ensuring timely and effective, As an IT assistant, you will report to the IT Manager, and your job role may

occasionally require you to help others complete their duties. The organisation

uses a bespoke system which has been created by our IT team; you will be

provided with the necessary training to become fluent in its use.

Do you have experience in Time management?, Do you have a Associate's degree?, We are looking for an enthusiastic and personable IT Support professional who

is passionate about the field and furthering their career.

You should be logical and forward-thinking, with good communication and

teamwork skills. Excellent time management and an eye for detail are also, Strong problem-solving skills with attention to detail.

Excellent communication and interpersonal abilities.

Ability to work independently and as part of a team.

Willingness to learn and adapt to new technologies.

Experience of administration of Active Directory and Microsoft Intune.

Proficiency with Microsoft 365 (O365) applications and services.

Experience of hardware configuration and troubleshooting.

Experience of network configuration and support.

Familiarity with helpdesk ticketing systems and workflow management.

Practical exposure to SQL databases, including basic querying and data

handling.

Possession of an HNC, HND, or University Degree in Computer Science or a

closely related discipline.

Minimum of 1 year in technical support. At least 1 year in customer service, * Diploma of Higher Education (required), * Technical support: 1 year (required)

• Customer service: 1 year (preferred)

• Company pension
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Sick pay