HPC Field Technical Support Consultant

In our HPC & AI Business Unit, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users., As a HPC Technology Consultant you will work as part of a dedicated team providing support (hardware and software) on a range of HPE's HPC systems. The role will include participating in a 7x24 hour on-call rota to ensure strict SLA (Service Level Agreement) associated with the contract.

This is a High-Performance Computing (HPC) specialized position that offers in-depth exposure to Linux, High Speed Networks and Parallel filesystems. You will be responsible for providing in-depth technical support and become a trusted advisor to the customer.

The successful candidate must be willing to be submitted for UK Government Security Clearance., * Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.

• Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.
• Ensure compliance with customer rules for change management controls.
• Possess excellent customer interpersonal and relationship building skills.
• Provide a professional and positive approach to the customer in the execution of all duties.
• Follow technical escalation procedures to ensure critical issues receive maximum focus.
• Occasionally work as part of a wider team to provide support to other customers within EMEA.

• Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 5 years of experience of HPC and Linux Systems.
• Ability to gain UK Government Security Clearance (DV)

Knowledge and Skills:

• An in-depth knowledge of Linux and ability to perform hardware repairs are mandatory requirements.
• Good knowledge of configuration management tools such as Ansible and Linux kernel features such as memory management is essential.
• Strong script writing skills on platforms such as Python, Bash, etc.
• Patching and securing Linux and dealing with system vulnerabilities.
• Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
• Excellent communication skills, both written and verbal are required.
• An ability to stay calm and professional under pressure while working to strict deadlines is essential.
• The candidate should be flexible and be able to travel when required.

Knowledge of the below products is desirable:

• Cluster management software (HPCM / Bright Cluster Manager).
• Job Schedulers SLURM.
• High-speed networks (InfiniBand).
• Parallel filesystems (Lustre).
• Kubernetes experience.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office., Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE., HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.