IT Support Coordinator

Allocation of Fault Calls to Field Engineers

• Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
• Utilising Accounting package to raise purchase orders
• Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
• Report Writing within the timescales to meet contract objectives.

Previous technical support experience or within a similar role

• Excellent communication skills
• Ability to explain technical issues to non-technical customers.
• Ability to work under pressure in a fast paced environment.
• Experience of in-house Call management systems and tools.
• Proficient in Microsoft Office.

Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.