IT Support Technician

To provide reliable first- and second-line IT support across Ready4Home, ensuring staff can work efficiently and securely using Microsoft 365, managed devices, and core operational systems.

The role supports key platforms including CRM, Job Logic, Power BI, and JotForm, forming the operational foundation of a growing IT function.

Key Responsibilities

• Provide first- and second-line IT support to staff

• Set up, configure, and maintain laptops, tablets, and mobile devices

• Manage user onboarding and offboarding within Microsoft 365 and Entra ID

• Support MFA, password resets, and access control issues

• Maintain and update the IT asset register and report to finance for disposal

• Support user access and basic issue resolution across CRM and Job Logic

• Maintain access to Power BI dashboards and JotForm workflows

• Perform basic network and device troubleshooting

• Work with third-party system providers to resolve escalated issues

• Escalate security, data, or critical system risks appropriately

• Maintain clear documentation and contribute to the continuous improvement of IT processes

Do you have experience in Windows?, * Experience in a first- or second-line IT support role

• Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint)

• Experience managing users in Entra ID / Active Directory

• Windows 10/11 support experience

• Basic networking knowledge (DNS, DHCP, TCP/IP fundamentals)

• Experience using ticketing or service management systems

• Strong troubleshooting and problem-resolution skills

• Excellent communication skills with non-technical users

• Customer-focused mindset with strong sense of ownership

• Ability to work independently and follow tasks through to completion

• Understanding of when and how to escalate issues appropriately

Desirable

• Exposure to Intune/endpoint management

• Familiarity with Azure / Entra ID administration

• Understanding of ITIL principles or service management environments

• Experience supporting multi-site or regulated environments

• Basic PowerShell knowledge

• Competitive salary (£27k-£31k)

• Career development and progression opportunities within a growing organisation

• Professional development support and exposure to Microsoft cloud technologies

• Opportunity to help shape and influence a developing IT function

• Hands-on experience across multiple business-critical systems

• Supportive and collaborative working environment

• Free breakfast provided on-site

• Meaningful work within a purpose-driven housing organisation

• Free parking on site

• Pension contribution

Ready 4 Home Housing Support CIC exists to end homelessness for adults facing some of the most complex barriers to safe ,stable, and meaningful lives. We provide bespoke, person-centred support to individuals experiencing homelessness, unemployment, poor health, social exclusion, or the cumulative impact of failed interventions. Our purpose is to ensure that every person entering our service is empowered to move from crisis to independence with dignity, opportunity, and a genuine sense of belonging. Our Mission: Our mission is to deliver a full lifecycle of support that enables people at risk of homelessness to rebuild their lives. We provide high-quality supported accommodation, personalised guidance, and coordinated partnerships with health, social care, and community agencies. Through a structured pathway - from communal supported living to move on housing , and ultimately to independent tenancies, we ensure that each person has the skills, stability, and confidence to thrive.