IT Support Technician

Are you an IT problem-solver who loves diving into technical challenges? At Sentinel Infrastructure, we provide high-quality managed services to our clients, ensuring their digital presence is seamless and secure., We are looking for a versatile IT Support Technician to join our team. You'll be the voice of our technical support, handling everything from initial client inquiries (1st line) to more complex troubleshooting and infrastructure fixes (2nd line).

What You'll Be Doing

• Acting as the first point of contact for clients via phone, email, and tickets.
• Troubleshooting hosting environments and performing routine WordPress maintenance (updates, backups, and security checks).
• Setting up and migrating mailboxes (M365/Google Workspace) and resolving DNS/SMTP issues.
• Diagnosing hardware, software, and connectivity issues for diverse client environments.
• Helping onboard new clients and ensuring their IT infrastructure is documented and optimised.
• Using WHM cPanel, xero and WHMCS platforms for support, ticketing and day to day duties

Do you have experience in Xero?, * At least 2-3 years of experience in a technical support role (MSP experience is a huge plus).

• You understand how WordPress works under the hood (plugins, themes, and basic database knowledge).
• Familiarity with web servers, control panels (like cPanel or Plesk), and SSL certificates.
• Solid understanding of Microsoft 365, IMAP/POP3, and DNS records (SPF, DKIM, DMARC).
• The ability to explain complex technical issues to non-technical clients without using too much jargon.