IT Technician

We are seeking a voluntary IT Technician to join our dynamic team. The successful candidate will provide essential technical support for property management companies across Cambridge, ensuring smooth operation and resolving technical issues promptly. This role offers an excellent opportunity for individuals passionate about technology and customer service, with a focus on maintaining high standards of service delivery in a fast-paced environment., * Provide technical support and troubleshooting assistance for hardware, software, and network issues.

• Maintain and support computer systems, including desktops, laptops, servers, and peripherals.
• Assist users with software applications such as Microsoft Office, operating systems (Windows, macOS, Linux).
• Configure and manage network components including LAN, VPNs, firewalls, and other security measures.
• Monitor system performance and perform routine maintenance to ensure optimal operation.
• Document incidents and resolutions accurately within help desk management tools.
• Collaborate with team members to resolve complex technical problems efficiently.
• Provide excellent customer service by communicating clearly with users at all levels of technical proficiency.

Do you have experience in macOS?, * Proven experience in IT support or desktop support roles.

• Strong knowledge of computer networking concepts including LAN, VPNs, firewalls, and operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting software issues across various platforms and applications.
• Familiarity with help desk ticketing systems such as BMC Remedy, ServiceNow, or Jira.
• Excellent communication skills with the ability to explain technical information clearly to non-technical users.
• Experience supporting computer hardware components and peripherals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications or qualifications in IT are desirable but not essential. This role is ideal for motivated individuals eager to develop their career in IT support while delivering exceptional service to users across the organisation.