IT Support Technician

• Providing day-to-day 1st line IT support to staff across several school sites
• Responding quickly to classroom and office IT issues
• Supporting, installing, and maintaining Windows 10/11 devices, printers, AV equipment and peripheral hardware
• Installing, configuring, and testing new ICT equipment, cabling, and network components
• Monitoring system performance and resolving software, hardware and network faults
• Configuring and supporting Microsoft 365, Microsoft Client and Microsoft Server environments
• Keeping helpdesk tickets up to date and ensuring staff are kept informed of any issues or planned maintenance
• Working systematically to fault-find and diagnose issues in a practical, hands-on role
• Liaising with external contractors when required
• Ensuring all equipment (especially printers) is kept operational and reliable
• Occasionally working outside core hours in emergency situations to minimise disruption to the schools

Technologies:

• Hardware
• ICT
• Support
• LAN
• Microsoft 365
• Network
• Windows
• Office 365

• Experience providing IT support within schools or the wider education sector (essential)
• Strong knowledge of:
• • Microsoft Office / Microsoft 365
• • Windows 10/11
• • Windows Server (e.g. Server 2016 or later)
• • Wired and wireless LAN technologies
• Excellent communication skills and the ability to build strong relationships with school staff
• A systematic, practical approach to troubleshooting
• Good organisational skills and the ability to manage your time across multiple sites
• Calm under pressure and able to work flexibly when required
• Energetic, approachable, and proactive in a busy school environment
• Microsoft accreditations would be an advantage

We are a well-established IT services provider supporting a group of schools in the Hackney area. This is an excellent opportunity for someone who enjoys being hands-on, moving between sites, and becoming a familiar, trusted face for staff across multiple education settings. We offer a full-time position from Monday to Friday, with a competitive salary of up to £28,000 depending on experience. The role requires travel between various school locations and a DBS Enhanced Check (or a willingness to obtain one). Come join us in making a difference in the education sector!