Helpdesk Administrator

This is an exciting opportunity for an experienced Office Administrator to join a long-established, expanding business. The role plays a key part in ensuring the smooth operation of office functions, particularly in supporting reactive repair services for housing association clients. The successful candidate will be highly organised, efficient, and confident working with bespoke systems in a fast-paced environment., * Responding to inbound calls/emails and repair requests from tenants and housing association clients

• Creating and distributing repair orders via a bespoke IT system
• Liaising with operatives, suppliers, and clients to ensure timely job completion
• Monitoring job progress and updating records with necessary documentation
• Coordinating sub-contractor repairs
• Purchase ledger including processing invoices, receipts, and payments
• Sales ledger including generating sales invoicing
• Conducting job costing using cost schedules
• Preparing and distributing quotes
• Attending operational client meetings

• Experience in an office administration position
• Proficient in using IT systems and databases
• Excellent written, numerical, analytical, and problem-solving skills
• Highly organised with strong attention to detail
• Effective communication and interpersonal skills
• Full UK driving licence; transport essential to get to office
• Desirable: Experience in housing maintenance sector and familiarity with NHF schedule of rates

• Full-time, permanent, office-based role in Motherwell
• 36.5 hours per week
• Monday to Thursday: 8.30am - 4.30pm; Friday: 8.30am - 3.30pm (30-minute lunch break)
• Salary: £28,000 per annum
• 29 days holiday entitlement
• Company pension scheme
• Free on-site parking
• Supportive working environment with ongoing training and development
• Regular staff social events

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. Role Overview: This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts. This is an excellent opportunity to join a well-established installation and maintenance building services company in a key support role., Recruitment Agency in Hamilton Trusted to support businesses in finding their perfect candidates since 2010, Murray Recruitment offers a professional yet personal service. Backed by our Placement Guarantee, our team work diligently on your behalf to source and integrate the talent your business needs to grow. Based in Hamilton, we work with businesses throughout Lanarkshire, Glasgow and Central Scotland with a enviable track-record.