IT Applications Manager

Job purpose: To manage the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve the service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents.

Job responsibilities: Delivery: Understand product operation in detail and determine the project methodology and process for delivery of the applications. Take ownership of delivery of the implementation plan, including responsibility for technical configuration of the product, desktop configuration and network integration. Support: Facilitate resolution of operational problems and change requests and provide appropriate training and technical support. Manage the application support incident queue to ensure timely resolution of escalated incidents. Provide data management support, including rollover of the MIS and associated data updates. Manage application updates covering communication across all departments, training of operational and IT departments, co-ordination of the application updates and provision of operational support plans.

Key Performance Measures:

• Applications Service - Delivery of the applications services, without significant failure or poor service performance.
• Software Delivery - Delivery of projects and application updates from identified application vendors in line with agreed delivery and release requirements.
• Project Communication - Communication of project delivery progress, to ensure my client is aware of status and any related issues.

• Experience - Typically at least 5 years of Application Support Management experience and 2 years project management experience, in roles that require involvement and understanding of application delivery and process mapping. Aware of industry and professional standards. Familiar with integrated application environments, including Information Systems, CRM and Virtual Learning Environments using cloud services.
• Skills - Familiarwith methodologies and project tools such as PRINCE2 and Microsoft Project. Familiar with application development tools (eg Visual Studio). Familiar with specified programming languages (eg .Net, SQL, C#), and integration techniques (eg API, service bus). Familiar with methods and techniques for structured reviews.