Application Support Engineer

This is a hands-on, senior application support role where you ll act as one of the go-to specialists for business-critical systems. You ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business.

A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential., * Provide advanced application support across core housing systems, acting as an escalation point for the service desk

• Design, configure and implement system solutions aligned to business requirements and SLAs
• Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution
• Lead and support system upgrades, enhancements and migrations
• Work closely with internal teams and external suppliers to deliver system improvements
• Identify risks, improvement opportunities and mitigating actions
• Maintain high-quality system documentation, configurations, processes and test plans
• Follow change management processes and operate within a robust testing regime

• Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role.

• Experience with related systems such as DRS and Versaa

• Solid understanding of housing sector business processes

• SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting

• Proven experience leading or supporting software upgrades and system migrations

• Strong problem-solving skills and experience working with third-party suppliers

• Power Apps and Power Automate development

• Knowledge of housing finance systems and processes

• General understanding of cloud infrastructure and networking

• Strong communication skills and a collaborative, customer-focused mindset

• Permanent role with a forward-thinking housing association
• Salary up to £55,000 (depending on experience)
• Hybrid working
• A genuinely supportive environment with a strong focus on professional development, CPD and career progression
• The opportunity to make a real impact in an organisation delivering vital services to local communities