IT Systems Administrator

We are the internal recruitment partner for our client, a well-established, independent, family-owned enterprise that has been a cornerstone of the UK food-service distribution sector for five decades., Reporting to the IT & ERP Systems Manager, you'll be the primary IT contact for approximately 100 users across Head Office, depots, and some remote locations. This is a hands-on role that blends 3rd line support, systems administration, user engagement, and project work, with a strong focus on moving from legacy on-prem systems into the Microsoft Cloud., * Acting as the first and primary contact for all internal IT support queries, maintaining excellent relationships with end users across the business

• Providing 3rd line support across hardware, networking, and applications
• Monitoring servers and business-critical services to ensure maximum uptime
• Updating and maintaining business applications where required
• Training and supporting staff on security, password policies, and cyber awareness
• Creating and delivering an IT induction plan for new employees
• Develop and maintain technical documentation
• Working closely with third-party support vendors
• Play an active role in all upcoming IT and digital projects.

• Commercial experience in a 3rd line support role
• 3rd line support across servers, desktops, and applications
• Strong communication and interpersonal skills
• Clean driving licence and access to a car (occasional travel to other sites/depots - overnight stays covered by the company)
• Strong organisation skills and the ability to juggle priorities
• A genuine desire to learn, self-develop, and progress technically

Technical:

• 3rd line support across servers, desktops, and applications
• Microsoft 365: Exchange, SharePoint, OneDrive, Teams
• Windows 11
• Windows Server (2008 R2 / 2012 R2 - in situ)
• Active Directory, Group Policy, DHCP, DNS
• Backup & Restore technologies (Azure Site Recovery, M365 Backup)
• Virtualisation technologies (VMware vCenter - in situ)

• Salary 31,000 - 35,000 per annum depending on skills and experience
• Monday to Friday working
• 28 days holiday including Bank Holidays (5 of the 8 bank holidays are classed as normal working days except Christmas Day, Boxing Day and New Years Day)
• Pension scheme
• Life assurance
• Employee Assistance Programme
• Cycle to Work Scheme
• Staff discounts
• Learning and development opportunities