Head of Digital & Technology

This is a genuine digital transformation leadership role, not a caretaker IT job.

You re a senior technology leader who can set direction and deliver. Someone who sees digital as a commercial growth engine, not a support function.

We re working with a rapidly scaling, multi-site consumer-facing organisation that s investing heavily in technology, data and digital platforms to reshape customer experience, unlock growth, and simplify operations at scale.

You ll own the end-to-end digital and technology strategy, spanning:

• Customer-facing digital platforms
• Core business systems and integrations
• Data, insight and analytics
• Cyber security, risk and compliance
• Infrastructure, service delivery and suppliers

Fundamentally your remit is to create and develop a modern, secure, scalable digital ecosystem that drives revenue, retention and operational efficiency across a national estate.

What you ll actually be doing:

• Defining and delivering a clear, commercially aligned digital and technology strategy
• Leading large-scale digital transformation programmes that materially improve customer experience
• Using data and digital products to increase sales, improve retention and reduce manual effort
• Leading and developing a senior, multi-disciplinary technology team (circa 50 people across digital, data, applications, infrastructure and security)
• Owning supplier strategy and commercial outcomes, not just contracts
• Partnering with operational and executive stakeholders to translate business problems into scalable technology solutions
• Managing OPEX and CAPEX with board-level accountability

• Proven leadership of IT and Digital functions in a complex, multi-site environment
• A track record of delivering digital change, not just designing PowerPoint strategies
• Strong experience across digital platforms, applications, data, infrastructure and cyber security
• Confidence operating at board level, translating tech into commercial outcomes
• Deep understanding of supplier management, contracts and value delivery
• Experience operating within regulated or accredited environments (e.g. ISO27001, PCI, Cyber Essentials)
• Experience of working in retail, leisure or hospitality is very advantageous

Why this one s different * This role sits at the centre of growth strategy, not the edge of the org chart * Genuine exec-level influence with the remit to modernise, simplify and scale * A rare chance to reshape and enhance digital foundations across a national footprint Big Red Recruitment is working on this role exclusively and we are working to defined interview timelines. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.