IT Service Manager

heart of complex technical environments that support some of the UK's most critical customer missions. You'll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved - ensuring they are dependable, resilient and aligned to customer needs. You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle. What You'll Be Doing + Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement. + Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels. + Identifying and resolving service issues, risks, and obstacles - taking ownership of problems and driving solutions. + Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective. + Working across teams to embed best practice, streamline ways of working, and champion continual service improvement. What We're Looking For + Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle. + The ability to navigate complex technical environments and engage confidently with stakeholders at all levels. + A proactive approach to problem solving, risk management, and service assurance. + Strong communication and collaboration skills, with the ability to influence without authority. + Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar. Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments. If you meet most, but not all, of the criteria - we still encourage you to apply. Your potential matters to us. Security Clearance Due to the nature of our work, you must be a UK citizen to apply. You must also be able to obtain and maintain the highest level of UK Government security clearance. Our recruitment team can advise and support you throughout the process: talentenquiries@uk.ngc.com Benefits + Flexible working options, including the ability to request a compressed fortnight + Private healthcare + Cash health plan + Holiday buy and sell options + Career development and mentorship programmes + Performance-related bonuses Why Join Us? A Mission to Believe In Every day, you will help deliver solutions that make the world more secure and more connected. Your work will have purpose and lasting impact. A Place to Belong and Thrive We're committed to creating an inclusive environment where every voice matters and everyone can be themselves. Your Career, Your Way Whether you want to deepen your craft, broaden your experience, or explore new pathways, we'll support your growth with training, development programmes, and internal mobility. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce. seo.joblisting 0, As an IT Service Manager , you'll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UK's most critical customer missions. You'll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved - ensuring they are dependable, resilient and aligned to customer needs.

You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle.

What You'll Be Doing

• Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
• Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identifying and resolving service issues, risks, and obstacles - taking ownership of problems and driving solutions.
• Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
• Working across teams to embed best practice, streamline ways of working, and champion continual service improvement., organisation, working at the heart of complex technical environments that support some of the UK's most critical customer missions. You'll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved - ensuring they are dependable, resilient and aligned to customer needs. You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle. What You'll Be Doing + Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement. + Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels. + Identifying and resolving service issues, risks, and obstacles - taking ownership of problems and driving solutions. + Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective. + Working across teams to embed best practice, streamline ways of working, and champion continual service improvement. What We're Looking For + Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle. + The ability to navigate complex technical environments and engage confidently with stakeholders at all levels. + A proactive approach to problem solving, risk management, and service assurance. + Strong communication and collaboration skills, with the ability to influence without authority. + Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar. Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments. If you meet most, but not all, of the criteria - we still encourage you to apply. Your potential matters to us. Security Clearance Due to the nature of our work, you must be a UK citizen to apply. You must also be able to obtain and maintain the highest level of UK Government security clearance. Our recruitment team can advise and support you throughout the process: talentenquiries@uk.ngc.com Benefits + Flexible working options, including the ability to request a compressed fortnight + Private healthcare + Cash health plan + Holiday buy and sell options + Career development and mentorship programmes + Performance-related bonuses Why Join Us? A Mission to Believe In Every day, you will help deliver solutions that make the world more secure and more connected. Your work will have purpose and lasting impact. A Place to Belong and Thrive We're committed to creating an inclusive environment where every voice matters and everyone can be themselves. Your Career, Your Way Whether you want to deepen your craft, broaden your experience, or explore new pathways, we'll support your growth with training, development programmes, and internal mobility. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce. IT Service Manager United Kingdom GBR None None Cheltenham Northrop Grumman IT Service Manager IT Service Manager

• Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
• The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• A proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills, with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.

Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.

If you meet most, but not all, of the criteria - we still encourage you to apply. Your potential matters to us.

Security Clearance

Due to the nature of our work, you must be a UK citizen to apply.

You must also be able to obtain and maintain the highest level of UK Government security clearance.

• Flexible working options, including the ability to request a compressed fortnight
• Private healthcare
• Cash health plan
• Holiday buy and sell options
• Career development and mentorship programmes
• Performance-related bonuses

At Northrop Grumman UK, you are part of a team driving innovation where it matters most - solving tomorrow's challenges and shaping the technology solutions of the future. It's what we call Defining Possible . This mindset goes beyond our customer solutions; it's the foundation for your career development and the impact we have within our communities. The Opportunity This is more than just a job; it's a mission ., Every day, you will help deliver solutions that make the world more secure and more connected. Your work will have purpose and lasting impact. A Place to Belong and Thrive We're committed to creating an inclusive environment where every voice matters and everyone can be themselves. Your Career, Your Way Whether you want to deepen your craft, broaden your experience, or explore new pathways, we'll support your growth with training, development programmes, and internal mobility. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce. seo.joblisting.08E72471AC8B469098ADE8D5754E9D06 False Northrop Grumman 51.90885::-2.0706333333333333::57961 51.90885::-2.0706333333333333::57961 https://de.jobsyn.org/08E72471AC8B469098ADE8D5754E9D0610 Cheltenham, GBR Cheltenham, GBR 1721-marines 1C052-air-force 1D731R-air-force IT-coast-guard 2A913A-air-force 25X-army 0699-marines 2R051-air-force 1B491-air-force 255Z-army 9750-navy 1D7X1-air-force 0679-marines 1D731Z-air-force 1D771A-air-force 1D711-air-force 1D751E-air-force 1C092-air-force 2A953F-air-force 6046-marines 1799-marines 8K000-air-force 002791-navy 2A933B-air-force 2R111-air-force 51R-army 1B4X1-air-force 2A933F-air-force 1D711Z-air-force 1D751-air-force 0681-marines 2612-navy 2R031-air-force 2A953A-air-force 2R131-air-force 1C0X2-air-force 1D751Z-air-force 1D771R-air-force 26A-army 2R171-air-force 25A-army 2R011-air-force 9565-navy 1D771B-air-force 1D731A-air-force 1D771D-air-force 2A913C-air-force 1D711D-air-force 1D771K-air-force 002779-navy 2A9X3-air-force 1D751A-air-force 2A913H-air-force 1D731K-air-force 2A953D-air-force 1D731-air-force 1B000-air-force 2A913B-air-force 1D751D-air-force 26Z-army 2A953C-air-force 1D731D-air-force 2A913J-air-force 8055-marines 9519-navy 1D771Z-air-force 2A953E-air-force 3D0X2-air-force 1D711R-air-force 2R071-air-force 2659-marines 1D711E-air-force 0510-marines 2A933A-air-force 1C072-air-force 2A933C-air-force 1D791-air-force 1D711A-air-force 2A933J-air-force 1D771E-air-force 25B-army 2A913G-air-force 2A933D-air-force 2A953H-air-force 255A-army 9730-navy ISM-coast-guard 1D731B-air-force 1D711B-air-force 1D751B-air-force 2A973-air-force 2A953G-air-force 1C012-air-force 2A953J-air-force 2R151-air-force IT-navy 1D771-air-force 2A933E-air-force 1D751R-air-force 2A913E-air-force 26B-army 1D711K-air-force 1D731E-air-force 70D-army 2A913F-air-force 1D751K-air-force 9755-navy