IT Service Desk Analyst

As an IT Service Desk Analyst, you'll play a vital role in supporting colleagues across the business by delivering high-quality technical support and managing our End User Computing estate. You'll be at the front line of IT operations-resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely.

This is a fantastic opportunity for an early-career IT professional or someone with existing service desk experience who's ready for their next challenge.

What You'll Be Doing

In this varied and interesting role, you will:

• Manage and prioritise IT support tickets in line with SLAs
• Log all calls and actions to agreed standards
• Provide technical support across our Windows, Microsoft 365 and server environments
• Adhere to IT security and change control processes
• Liaise with third-party suppliers where needed
• Oversee the lifecycle of End User Compute devices-from ordering and setup through to upgrades and disposal
• Contribute to business and technical projects
• Provide occasional remote on-site support across STB locations
• Monitor system performance and raise issues as needed
• Document processes, procedures and system details
• Keep up to date with emerging technologies and share your insights

You'll work closely with a range of teams, including IT Infrastructure, IT Security, Application Support, BI, suppliers and all STB IT users.

Do you have a valid Driving Licence license?, Do you have experience in iOS?, We're looking for someone who is proactive, curious, and great at solving problems. You'll enjoy helping people, have strong attention to detail, and be confident in navigating a fast-moving environment.

You'll also bring:

• IT support experience (or equivalent knowledge)
• Foundation-level understanding of:

• MS Windows & Microsoft 365
• Windows Server 2016/2019/2022
• Windows 10 & 11
• Networking concepts such as TCP/IP, DNS, DHCP & routing
• Apple iOS
• Computer hardware

• A methodical, quality-focused approach to work
• Strong communication skills and the ability to remain patient and customer-focused
• A full UK driving licence
• ITIL Foundation certification is desirable (training can be provided)

Experience in financial services or contributing to IT strategy is beneficial, but not essential.

Along with a competitive salary you also get;

• Annual bonus scheme
• Life assurance
• Matched pension contributions
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A wellbeing hour to spend doing whatever makes you happy
• A wide range of flexible benefits from Cycle2Work to private healthcare
• Free fruit and hot drinks throughout the day
• Paid volunteering days and matched charity fundraising

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are. We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.   You must create an Indeed account before continuing to the company website to apply