Quality Assurance Technician

The QA Technician will work as support to the Quality and Hygiene management team, supporting the overall department functions with internal audits, third-party audit support, and compliance management.

Key tasks include handling customer complaints, returns, and enquiries, locating retained samples for investigation and re-testing, working with all departments to assist in the maintenance of the product safety and quality management system, and assisting with documentation and monthly stock takes.

Essential Duties and Tasks

• Internal auditing on Quality, Health & Safety and environmental systems.
• Involvement in 3rd party audits.
• Logging and investigation of customer complaints and arranging collections where required.
• Dealing with customer returns in a timely manner to enable complaints to be closed in a timely manner and ensuring any non-conforming product is controlled according to the requirements of the standards.
• Dealing with customer questionnaires and enquiries.
• Collation of required paperwork and information to comply with the systems.
• Aid in monthly stock takes on 1st of every month

Do you have experience in Microsoft Office?, · Proficient in Microsoft Office

· Ability to work independently and as part of a team

· Attention to detail

· Good communication and interpersonal skills

· A self starter, with the ability to work both independently and as part of a team

· Preferable experience with ISO9001 and BRCGS Packaging Materials Global Standard

· Preferable experience with internal auditing and HACCP

ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!