Technical Support Specialist - Kingston
Role details
Job location
Tech stack
Job description
- Act as the on-site technical representative for IT, resolving incidents and service requests within agreed SLAs
- Maintain and optimise infrastructure performance, ensuring resilience and security
- Deliver upgrades and maintenance in line with manufacturer recommendations
- Document fixes, changes, and processes in accordance with IT Security Policy and change control
- Collaborate across teams and with third parties to ensure seamless technical operations
- Provide innovation and advice on technologies supporting Premier Foods environments
- Travel to other UK sites as required
Requirements
- Extensive experience in 3rd line technical support
- Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure
- Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, and AWS
- Hands-on experience with VMWare/Nutanix, scripting (PowerShell), and certificate management
- Excellent troubleshooting skills and ability to work autonomously
- Strong understanding of ITIL practices and experience in manufacturing environments
- Degree-level education preferred, * Architect
- Aruba
- Cisco
- Support
- ITIL
- PowerShell
- Security
- VMware
- Cloud
Benefits & conditions
We are looking for a highly skilled 3rd Line Technical Support Specialist to join our dynamic Technical Services Team in Carlton, S71 3HF. This is a fantastic opportunity for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional IT service. We offer a competitive salary, company pension, private medical, car allowance, bonus, holiday purchase scheme, Sharesave scheme, and access to learning and development programmes. Additionally, we provide wellbeing support and an employee assistance programme with opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect. At Premier Foods, we believe in inclusion, authenticity, and individuality, creating a culture where everyone is welcome.
