IT Support Technician

• Provide remote and onsite technical support to end users
• Log all support tickets accurately, maintaining clear and regular progress updates
• Keep end users informed throughout the issue resolution process
• Work collaboratively with colleagues on major incident resolution
• Create and maintain knowledge base documentation by recording resolutions
• Proactively identify potential problems and system issues
• Complete daily routine checks to ensure IT infrastructure availability
• Provide hardware installation and setup support for users
• Administer user accounts within Office 365 and Active Directory
• Assist with the implementation and documentation of IT projects

Technologies:

• Active Directory
• Hardware
• Support
• Office 365
• Windows
• iOS, We have an excellent opportunity for an IT Support Technician to join our well-established and busy IT function in Redcar on an approximately 6-month contract, supporting a diverse user base across office and operational environments. Our team is dedicated to maintaining IT infrastructure availability, ensuring a high level of service for users, and supporting ongoing IT projects. In this fast-paced environment, we value clear communication, effective prioritization, and collaboration.

• Previous experience in a 1st Line IT support, service desk, or customer-facing IT role
• Strong hardware and software troubleshooting skills within a Wintel environment
• Working knowledge of Microsoft Windows, Active Directory, Office 365 applications, iOS, VPNs, basic networking, and virtual machines
• Experience with service, maintenance, and installation of IT equipment
• Ability to learn new systems, including legacy platforms
• Strong communication skills, with the ability to engage effectively with users at all levels
• Ability to work under pressure, manage priorities, and contribute positively as part of a team