Technician (ICT)

East Point Academy has an exciting opportunity for a reliable, dynamic and responsible person to work as an ICT Technician to provide installation, maintenance development and administrative support for the school's IT resources.

This role will be based 2 days at East Point Academy (Lowestoft, NR33 0UQ), 1 day at Stradbroke Primary (Great Yarmouth, NR31 6LZ), 1 day at Cobholm Primary (Great Yarmouth, NR31 0BA) and 1 day at Great Yarmouth Primary (Great Yarmouth, NR30 3DT). Therefore, reliable transport and the ability to travel independently to multiple locations are required.

What You'll Be Doing

• Be the first point of contact for IT Support of incidents, standard requests and initial problem management within the school
• Provide a professional, customer-focused support service with a focus on continual service improvement
• Ensure school asset registers are maintained, and the asset lifecycle procedure is followed
• Provide classroom support to teachers with software and hardware that supports learning
• Ensure maximum availability of all IT-provided equipment
• Liaise with third-party providers for managed equipment

The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school's IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure.

Essential:

• Experience working within an ITIL Aligned Service Desk or support environment utilising a ticketing tool
• Basic functional knowledge of Windows 10/11
• Basic functional knowledge of Microsoft Office products (desktop and cloud based)
• Ability to install and manage computer hardware and peripherals in an education focused environment
• Basic fault finding skills and the ability to problem solve within a technical environment
• Candidate must be able to travel independently to multiple locations.

Desirable:

• Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA)
• Basic knowledge of Active Directory (User accounts/Groups etc)
• Basic knowledge of Networking (TCP/IP)
• Basic knowledge of Windows based domain administration

Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions

• Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *
• Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *
• Free parking at most sites
• Personalised CPD and development programmes
• A structured and specific induction programme. *Terms and conditions apply. Some benefits are only available following successfully passing probation.

At Inspiration Trust, we believe in the power of education to transform lives. You'll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you'll receive a varied professional development programme designed to help you be the best you can be., East Point Academy in Lowestoft is the first secondary school to see the sunrise every day, and it is a fantastic place to work. The academy's values underpin everything it does, preparing pupils to be successful both within the school and in the wider community throughout their lives. Students and staff embody these core values, creating a positive and supportive culture. Pupils are encouraged to be independent thinkers, gaining the knowledge and skills to make a meaningful impact on the world around them. We are part of the Inspiration Trust; a thriving family of schools across Norfolk and North Suffolk, recognised nationally for pupil progress and excellence in teaching and leadership. We believe every young person deserves the best education, regardless of background. Inspiration Trust specialises in transforming schools in disadvantaged areas and taking academies from failing to outstanding. The Trust offers extensive networks and opportunities to collaborate with a diverse range of schools and partners. We are committed to delivering outstanding professional and learning opportunities for all staff, supported by a rich programme of continuing professional development led by some of the country's leading educational thinkers and practitioners. East Point Academy was inspected by Ofsted in February 2022, achieving another Good rating. "Pupils feel safe at the school. There are clear routines for behaviour which help pupils meet teachers' high expectations. In lessons, behaviour is calm, with pupils' attention focused on learning."