Assistant ICT Technician
Role details
Job location
Tech stack
Job description
The IT Services department are looking to appoint a highly motivated, conscientious Assistant ICT Technician to provide an excellent customer service experience to all stakeholders whilst maintaining the successful operation of the organisation's computer networks and ICT facilities. You will be the front-line of a busy helpdesk providing technical support, fixes and resolutions on a day to day basis and play a part in the development of ICT systems in accordance with current policies and procedures.
Duties will include:
Assisting and supporting the IT Helpdesk, maintaining the many job requests and providing advice and training to all stakeholders Dealing with customer queries and trouble-shooting end user issues on a variety of resources, in a number of locations Ensuring appropriate levels of Identity Access are maintained for all our systems and processes Installation of new software and performing upgrades to maintain them to an appropriate level Setting up audio visual equipment for classrooms and events, both small and large-scale
About the person
The successful candidate will have a keen talent for ICT, professional communication skills with a particular focus on customer service, be strongly organised and maintain a high attention to detail. You will have self-motivation and desire to work closely with colleagues, team members and stakeholders of all levels of ability. Enhanced knowledge of Microsoft Office applications would be advantageous as well as previous use of Active Directory or Entra and Intune although this is not essential.
What we offer
In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.
Pension Membership 30 Days Annual Leave pro rata, plus bank holidays Christmas Closure Days Occupational sick pay scheme (higher than statute)* Occupational Maternity/Adoption pay (higher than statute)* Life Assurance Scheme and Death Grant 24-hour Employee Helpline - Free and confidential Cycle to Work Saving Schemes Westfield Health Medical Cash Plan - monthly payments UNUM Dental Cash Plan - monthly payments Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc If having read the job description you are interested in this role, please press the "Apply Online" button and send us your application.
The closing date for this advert is Sunday 1st March 2026
The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.
All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.
Requirements
We are now offering a fantastic opportunity to join the Grimsby Institute in the role of an Assistant ICT Technician. If you are a team player who is passionate about helping learners reach their full potential, then we want to hear from you!
