Technical Support Engineer

Bruker's Semiconductor (BSEMI) Division is the leader in advanced X-ray and AFM metrology for the silicon and compound semiconductor industries. The BSEMI division offers the most comprehensive portfolio of tools, based on AFM and X-ray technologies including XRR (X-ray reflectometry), XRF (X-ray fluorescence), XRD (X-ray diffraction), XRDI (X-ray diffraction imaging). We are seeking an Applications Scientist to support our X-ray activities; in particular, XCD (X-ray Critical Dimension analysis). Responsibilities:

• Provide Expert support to worldwide field service engineer teams remotely and on-site.

• Troubleshoot complex system problems using strong problem-solving techniques.

• Manage customer escalation supplying solutions and plan of Action with DD while coordinating needed resources through the organization

• Install systems in customer facilities, execute standard install tests, meet overall installation schedule, and ensure that system performance meets specifications.

• Train and create training documentation

• Execute complex system repairs in a quality manner and timely fashion.

• Initiate processes to Improve customer experience

• Effectively handle multiple priorities, organize workload, and meet the deadline

• Supports the core technology, engineering, and production teams in the qualification of new technologies, algorithms, methodologies, software, and hardware features.

• Feeds back customer requirements and interests for hardware and software development.

• Ensures that the product is functioning according to specifications including inspection of the tools prior to shipment and following installation.

Do you have experience in Presentation skills?, Do you have a Master's degree?, * Solid theoretical understanding of physics and electronics to enable problem solving of complex system and application issues.

• Ability to work with cross functional teams and collobrate on projects that involves people from different teams
• Excellent verbal and written communication in English and presentation skills with MS office proficiency.
• Customer interaction and training skills.
• Ability to multitask & team player.
• Self-sufficient in computer/networking skills necessary to analyse and summarize data
• Hands on semi-instrumentation experience is beneficial
• Able to travel both domestically and internationally occasionally

Competencies: Energy & Passion Strong analytical skills Flexible/Adaptable Proactive/takes initiative Integrity/Honesty Strong communication skills Develops people Tenacious Follows through with commitments

• Minimum Bachelor's degree or Master of Science, in Engineering, Physics, or other scientific degree or any degree with experience with scientific equipment from previous jobs.
• Leadership experience highly desired

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com