IT Manager

We're looking for a dynamic IT Manager to lead our technology function and ensure smooth, reliable delivery of all IT services across the business. You'll own everything from helpdesk performance and infrastructure (cloud + on-prem) to application support and specialised engineering systems.

This role needs a strategic thinker who loves driving innovation, shaping an IT roadmap, and keeping the business ahead of emerging technology-while staying hands-on enough to keep daily operations running flawlessly.

What You'll Do

Lead & Develop the Team

• Manage, mentor, and grow a high-performing IT team.
• Build a culture focused on collaboration, accountability, and continuous improvement.
• Plan resources, skills, and capacity to meet business needs.

Own IT Service Delivery

• Define and deliver the IT strategy, roadmap, and budgets.
• Ensure systems, networks, and applications are available, secure, scalable, and compliant.
• Drive high-quality, customer-focused IT support aligned with ITIL best practice.
• Maintain accurate licensing, service health, and operational reporting.

Keep the Business Running Smoothly

• Manage risks, incidents, and outages with speed and clarity.
• Oversee out-of-hours communication and support coordination.
• Partner with stakeholders across engineering, production, projects, and operations.

Drive Continuous Improvement

• Identify opportunities to modernise systems, processes, and tools.
• Lead IT projects from concept to delivery.
• Leverage new technologies to enhance service quality and efficiency.

Support Commercial Growth

• Provide technical input for bids and proposals.
• Manage contracts, vendors, and third-party service providers.

• Proven experience as an IT Manager leading teams and services.
• Strong technical background across hybrid (cloud/on-prem) environments.
• Experience managing budgets, vendors, and IT projects.
• Excellent communication skills - able to simplify complexity and influence decisions.
• Strong organisational, problem-solving, and decision-making abilities.
• Knowledge of ITIL frameworks and service management tools.
• Degree in Computing/Information Security or equivalent.
• Eligible for SC-level security vetting.
• Certifications (ITIL, CISA, CISSP) are a plus.