Operations Assistant - Tenancy Administration Support

To provide operational administration support across the post check-in tenancy lifecycle, ensuring records are accurate, tasks are progressed on time, and landlords and tenants receive a smooth, responsive service., * Maintain accurate tenancy and property records (audit trail, documents, communications)

• Handle day-to-day tenant queries and route issues to the right person
• Support maintenance workflow administration (logging jobs, chasing updates, diary management)
• Track compliance expiry dates and support scheduling of renewals, S13 notices
• Support arrears workflow administration (chase templates, call logs, updating payment plan notes)
• Process notices received and issue standard guidance to tenants (check-out expectations, key return etc.)
• Book check-out appointments and ensure documents are received and filed
• Carry out check-out appointments
• Support deposit administration (evidence gathering, correspondence, submissions as directed)

Customer service & communication

• Provide consistent updates to tenants and landlords as required
• Escalate complaints or high-risk cases to the Property Manager / Senior Property Manager

Works closely with

• Senior Property Manager (task prioritisation and escalation)
• Property Manager (maintenance updates, landlord comms, evidence gathering)

Shared team expectations

• All roles work collaboratively to ensure a consistent, high-quality tenancy journey from check-in to check-out.
• Each role supports colleagues as required during peak periods, absence cover, or complex cases.
• All roles must maintain accurate notes and full audit trail on the property management system. This role requires exceptionally strong organisational skills.

Do you have a valid Driving Licence license?, Do you have experience in Microsoft Office?, Do you have a GCSE?, * Educated to GCSE level (or equivalent) including Maths and English. A-Levels or a degree is desirable.

• Proven experience in property management within the UK.

Skills & Knowledge:

• Comprehensive knowledge of UK housing legislation and best practices.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and time management skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in property management software and Microsoft Office Suite.
• Strong problem-solving and negotiation skills.

Other:

• Full UK driving license and access to a vehicle.

Personal Attributes:

• Professional and presentable.
• Highly organised and detail oriented.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and decision-making skills.
• Calm and patient under pressure., * Property Management: 2 years (required)

• Competitive salary commensurate with experience.
• Benefits package including pension, holiday entitlement, and professional development opportunities.

Equal Opportunities:

Northwood MK Ltd is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Company pension