Senior IT Support Engineer

This is an exciting opportunity to join Dementia UK's IT team as our Senior IT Support Engineer. In this pivotal role, you will provide advanced technical expertise across our IT infrastructure, ensuring the delivery of a robust, resilient and secure technology environment that underpins the charity's nationwide operations. Acting as a senior point of technical escalation , you will take ownership of 3rd line incidents, service requests and problem investigations, ensuring these are resolved in line with ITIL best practice and within agreed SLAs. You will play a key role in strengthening our infrastructure by analysing root causes, implementing permanent corrective actions, and driving continuous improvement across our IT services. A significant aspect of the role will involve monitoring and maintaining cloud infrastructure, supporting key Microsoft 365 services, and contributing to network stability and security across the charity. You will also help design, implement, and automate solutions using tools such as PowerShell and Azure CLI, ensuring repeatable and secure operational processes. To succeed in this role, you will hold a degree in a relevant subject or hold equivalent industry qualifications. You will bring substantial experience in 3rd line support within Microsoft-focused environments, including Azure infrastructure, M365 administration, and modern identity and security technologies. You will demonstrate excellent communication and collaboration skills, a solid understanding of IT service change management processes, and practical experience using ITSM tools. If this sounds like the right opportunity for you, join us and help make a real difference in the lives of those affected by dementia. We would love to hear from you. If you would like to find out more about the role, or have any queries, please get in touch with recruitment@dementiauk.org.

Do you have experience in PowerShell?

• enhanced maternity, paternity and adoption leave, and shared parental pay

• family-friendly policies

• 8% employer pension contribution (Aviva)

• three x basic salary life assurance cover

• free health cashback plan (Medicash): employee cover plus up to four dependent children

• 24/7 virtual GP access (UK registered), plus access to Best Doctors free, confidential employee assistance programme (Medicash)

• access to a wellbeing app

• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*

• learning and development opportunities including bespoke training and access to LinkedIn Learning)

• commitment to employee health and wellbeing.

• we have a Menopause Friendly accreditation and are a Disability Confident employer, In addition to a competitive salary and a generous benefits package, we truly value our people. It's important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Currently, nearly one million people in the UK are living with dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime - either by caring for someone with the condition, developing it ourselves, or both - and too often, people are left to cope alone with the relentless, ever-changing challenges. Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible.