IT Support Technician
Role details
Job location
Tech stack
Job description
An opportunity has arisen for an IT Support Technician in the City of London, to be responsible for the support and maintenance of end user technology solutions (such as desktops, laptops and telephones), shared office technology solutions (such as printers and meeting room video conferencing systems) and undertaking 1st line triage and troubleshooting for all IT support issues. This includes, but is not limited to, procuring, building & deploying new devices, installing & upgrading software / firmware, troubleshooting issues with devices, applications or services & resolving issues. Being focused on end user support, the role naturally delivers a first line response to a wide variety of IT issues which may require escalation & support from other IT teams to resolve. The role is accountable for ensuring resolution or effective escalation of IT issues as required to meet IT Service Level Agreements.
The main duties of this role will include:
- Build, deploy and maintain desktop & laptop computers inc. installing/upgrading software, troubleshooting & resolving issues, relocating equipment and securely decommissioning retired equipment
- Respond to user requests / tickets and deliver IT support within IT Service Level Agreements. Own issues until resolved or successfully escalated to an appropriate IT team for resolution
- Log and update IT incidents, problems & changes in the IT ticketing system with a sufficient level of detail
- Support users working in office locations or while working via remote access
- Procure IT hardware & software as required and maintain the IT asset inventory
- Manage external vendor contracts, relationships and performance including the review & approval of invoices
- Perform basic network and telephony support including network port & patching maintenance, desk & mobile telephone support and voice recording system support
- Perform basic application support and troubleshooting
- Develop and understanding and knowledge of in-house and bespoke developed systems
- Undertake project work where required including the evaluation of new technologies
- Provide regular progress updates or deliver reporting as required
- Assist with Audit & Compliance work, responding to requests as required
- Follow ADM, ADMIS & ADMISI corporate policies & procedures as applicable
- Be part of the IT shift rota which covers the hours of 7:00am - 6:00pm on UK business days
- Be part of the IT shift rota for UK Bank Holidays
- Work with minimal supervision, effectively prioritise workload. Escalate to Line Manager when support is required, * Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models.
- Room for innovative thinking and growth with the possibility to manage your own career path.
- A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee.
- Excellent career opportunities in a world leading nutrition company.
- An attractive remuneration including a variety of social benefits like subsidised health & fitness offers.
- ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life.
- Additional benefits and support for maternity and paternity leave.
- ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business.
Requirements
Do you have experience in macOS?, Do you have a Bachelor's degree?, * Good experience of PC hardware environments including -
- Dell - Desktops and workstations
- Laptops and tablets
- Printers
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Good experience of operating systems and software applications ideally including
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Windows 11 & Apple OS
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Microsoft applications including Office 365#
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Reasonable experience of trading & market data platforms environments ideally including -
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Reuters Trading, Trading Technologies, CQG, Fidessa
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LME, LSE, Eurex, ICE
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Reuters & Bloomberg
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Basic understanding in network technology & typology ideally including
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Basic Cisco switch configuration.
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Basic network typology understating and trouble shooting
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Basic understanding of communication hardware, platform environments and administration ideally including -
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Patching & network cabling UTP, STP, CAT 5, 6 and Fiber
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Zoom & Microsoft Teams
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Apple & Android smartphones
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Teams Recording - Redbox
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ISDN, SIP and lease lines
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Basic understanding of financial trading, risk management and back office systems
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Strong interpersonal skills.
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Basic understanding of Financial products
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Basic understanding of ITIL processes and standards
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Good oral and written communication skills, being able to communicate effectively at both a business and technical level.
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University degree (ideally in Computer Science or related field)
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5+ years' experience working in an IT support role within Financial Services
