IT Manager

You will own, implement, and continuously improve a secure, reliable, and highly efficient technology environment that underpins daily operations, supports business growth, and guarantees seamless delivery of all company activities across two locations.

This role is responsible for the entire IT ecosystem: infrastructure, cyber security, systems, support, and forward planning, ensuring technology operates at an exceptional standard and is never a blocker to the business. You will lead a small IT team while remaining deeply hands-on, creating a proactive IT function that anticipates challenges, prevents issues before they arise, and delivers outstanding support across the organisation.

This role offers full ownership of the IT environment, the opportunity to significantly elevate cyber security maturity, and the ability to shape how technology enables the business at a strategic and operational level. It is ideal for a hands-on IT leader who takes pride in high standards, visible impact, and running IT properly., * Own and maintain the company's cyber security posture, ensuring high standards, audit readiness, and progression towards Cyber Essentials compliance.

• Lead, plan, and deliver IT projects aligned with business priorities in collaboration with business stakeholders and the Project Manager.

• Proactively manage all aspects of IT operations across two offices and hybrid users, maintaining a visible on-site presence.

• Guarantee exceptional IT readiness and support for all business activities, including time-critical operational and event requirements.

• Lead and manage a small IT team, setting high standards for service delivery, accountability, and performance.

• Maintain full ownership of all IT systems, assets, networks, SaaS platforms, and limited on-premise infrastructure.

• Oversee helpdesk operations, troubleshooting, user support, system backups, archiving, and disaster recovery processes.

• Implement, maintain, and continuously improve IT security policies, procedures, access controls, and device management.

• Own and optimise the Google Workspace environment, including user lifecycle, permissions, security configuration, and data governance.

• Design and maintain efficient helpdesk and support processes with measurable service levels.

• Ensure all systems are well documented, resilient, and scalable.

• Work directly with software vendors and partners to ensure high-quality service and system performance.

• Proven experience as an IT Manager or senior IT lead owning a full technology environment.
• Strong, demonstrable experience in cybersecurity, audits, IT policies, and risk prevention.
• Hands-on experience managing Google Workspace and a predominantly SaaS-based IT estate.
• Experience managing IT across multiple locations with hybrid users.
• Experience leading and developing a small IT or support team.
• Strong troubleshooting capability across devices, networks, users, and cloud systems.
• Experience implementing backups, disaster recovery, and system resilience.
• Ability to balance strategic planning with hands-on operational delivery (70/30 split).
• Comfortable working in fast-paced, operational environments where technology reliability is critical.
• Excellent communication skills with the ability to support non-technical teams clearly and effectively.
• High attention to detail and a strong sense of ownership and accountability.

Desirable

• Experience in preparing organisations for Cyber Essentials or similar security frameworks.
• Experience working in environments with operational, event-based, or time-critical activities.
• Experience in improving or maturing an IT function from moderate to high maturity.

Medik8 is a leading skincare brand dedicated to providing high-quality, results-driven skincare products that are backed by scientific research and innovation. We are disrupting the industry on many fronts and growing rapidly in all channels globally., Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise. Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy® of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night, which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin. Culture & Benefits We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally, and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It's just who we are! Some of the perks of being part of the Medik8 team include: - 25 days holiday + bank holidays - Flexible & Hybrid working - Private Medical Insurance + Mental Health support - Employee Assistance Program (EAP) - Annual Performance Bonus - Long Service Awards - 75% discount + Annual Product Allowance - Flexible Career opportunities - Up-skilling support + regular Lunch & Learns - 2 Volunteering days per year - Matched Charitable Giving Scheme Want to do a little more research before you apply? Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram. At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We're committed to advancing equal opportunities and we're dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work. Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!