IT First & Second Line Support

We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.

The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.

Key Responsibilities

• Provide first-line IT support via phone and service desk tools
• Troubleshoot application, hardware, software, and basic network issues
• Log, track, and resolve incidents and requests within SLAs
• Escalate complex issues and potential service outages
• Support IT changes and maintain accurate documentation
• Communicate system availability and outages to users
• Work rotational shifts to ensure support coverage

• Experience in IT Helpdesk/Service Desk support
• Knowledge of incident, request, and problem management
• Hands-on troubleshooting (hardware, software, basic networking)
• Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
• Strong communication and customer service skills

Randstad Technologies is acting as an Employment Business in relation to this vacancy.