IT Support Technician
Role details
Job location
Tech stack
Job description
We're seeking a motivated Junior IT Support Technician to join our legal practice. This is an excellent opportunity for someone beginning their IT career who wants to develop their skills in a professional services environment. You'll provide first and second-line technical support to our fee earners and support staff, helping maintain the technology that keeps our practice running smoothly., * Respond to and resolve IT support tickets via our helpdesk system, ensuring timely resolution and clear communication
- Provide first and second-line support for hardware, software, and network issues across Windows desktops, laptops, mobile devices, and printers
- Set up and configure new user accounts, equipment, and access permissions
- Support our legal software applications including case management systems, dictation tools, AI applications, and Microsoft 365
- Assist with basic network troubleshooting and connectivity issues
- Maintain accurate records of all support requests and resolutions
- Escalate complex technical issues to senior IT staff when appropriate
- Help maintain IT asset inventory and documentation
- Support users with password resets, access issues, and basic application guidance
- Contribute to IT projects such as system upgrades, migrations, and new technology rollouts
Requirements
Do you have experience in Windows?, Technical aptitude and learning ability - You don't need extensive experience, but you should demonstrate genuine curiosity about how technology works and the ability to learn new systems quickly. You're comfortable with computers and keen to expand your knowledge.
Problem-solving mindset - You approach technical challenges methodically, can think logically through issues, and persist when solutions aren't immediately obvious.
Communication skills - You can explain technical concepts in plain English to non-technical users, listen carefully to understand problems, and provide clear updates on progress.
Customer service orientation - You remain patient and professional when users are frustrated, take ownership of issues through to resolution, and genuinely want to help people work more effectively.
Attention to detail - You're thorough in documenting issues, following procedures, and ensuring problems are fully resolved rather than just temporarily fixed.
Self-motivation and initiative - You're proactive about learning, comfortable working independently, and don't need constant supervision to stay productive.
Adaptability - You can juggle multiple priorities, remain calm under pressure, and adjust to changing demands throughout the workday.
Discretion and professionalism - You understand the importance of confidentiality in a legal environment and conduct yourself professionally at all times., * Basic IT certifications (CompTIA A+, Microsoft fundamentals, or equivalent)
- Educational background in IT, computer science, or related field
- Any experience with helpdesk ticketing systems
- Familiarity with Windows operating systems and Microsoft 365
- Basic understanding of networking concepts
- Previous customer service experience in any capacity
Benefits & conditions
- Hybrid working policy
- Employee bonus scheme and annual pay review
- Medicash health benefits cash plan and Employee Assistance Programme (EAP)
- Holiday entitlement increases with length of service
- Paid time off for voluntary work (2 days per year)
- Free conveyancing for the purchase/sale of your primary residence
- Free individual or mirror Wills
- Employee referral scheme
- Biannual promotion and salary uplift application process
- Regular social events, including our annual Christmas party and staff recognition awards
- Be part of an award-winning, people-focused firm.
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
