IT Support Technician

We're seeking an IT Support Desk Technician to join a growing IT team, providing reliable 1st and 2nd line support across hardware, software and network environments.

You'll be central to day-to-day IT operations, delivering timely, professional support while maintaining high standards of service, documentation and security.

If you enjoy problem-solving and working closely with end users, this role offers strong long-term development.

The Role

• Provide high-quality 1st and 2nd line support
• Set up, configure and maintain end-user hardware (PCs, laptops and tablets)
• Support peripherals and production equipment including printers and devices
• Administer Active Directory, Azure / Entra ID, Microsoft 365 and Adobe Admin Centre
• Deliver remote support to other sites
• Assist with LAN, WAN, VPN, firewall and Wi-Fi troubleshooting
• Configure and manage MFA using Cisco Duo, ensuring security compliance
• Maintain accurate technical documentation and knowledge base articles
• Participate in an on-call rota for critical incident support, This role is ideal for an IT Support professional who enjoys being hands-on, supporting varied environments, and playing a key role in keeping systems and people running smoothly.

• Experience providing 1st and 2nd line IT support, ideally within a multi-site environment
• Strong knowledge of Windows OS, Microsoft 365, Active Directory and Azure / Entra ID
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN connectivity)
• Experience with remote support tools and ticketing systems
• Knowledge of IT security controls, including MFA and endpoint protection
• Strong communication skills and attention to documentation, * Comfortable supporting a broad range of users and technologies
• Calm and methodical when troubleshooting under pressure
• Organised and proactive, with strong attention to detail
• Service-driven and professional in your approach
• Willing to travel occasionally