Application Development and Support Consultant

As a member of our Information Platforms Team, this role is an Application Development and Support Consultant specialising in the support and development of our corporate CRM system based on the SAP Service Cloud (C4C) Platform., This fixed term role will be focussed on supporting a number of significant improvement initiatives currently ongoing. The role will also include the day-to-day development, maintenance, and support of the existing CRM including; interpreting business requirements, technical consultancy, delivering project artefacts, technical troubleshooting and service improvement.

You will also work as part of the wider Development and Applications team to support services and deliver technical resource to enable the initiatives and business of the broader County Council and its Partners. The role will also require support for other platforms and technologies as required; appropriate training and guidance will be provided., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

The successful candidate will be experienced in working within a formal IT environment, which includes:

• IT/application support experience 1st, 2nd, or 3rd level within an enterprise-scale environment.
• C4C Development experience.
• C4C Configuration experience.
• Integration - experience of integrating C4C with a telephony provider via CTI e.g. MS Teams, TouchPoint; integrations with a webchat / chatbot provider e.g. TeamSupport.
• Working with and configuring SOAP and OData APIs.
• Working as part of a project team, delivering solutions on time and within budget.

Above this, you need to be an effective communicator with the ability to establish effective working relationships., This post is subject to a Criminal Records Check and Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years for the Non-Police Personnel Vetting in order for clearance to be obtained.