Support Analyst

We're looking for a hands-on Support Analyst to join our friendly Infrastructure team. This is a great opportunity for someone early in their IT career who enjoys solving problems, helping people, and getting stuck in - whether that's fixing user issues or helping with office tech setups and moves.

You'll support around 400 users across multiple offices, keeping systems running smoothly and making sure employees can work without disruption.

What you'll be doing ??

• Providing 1st line IT support across desktop, applications, and user accounts
• Troubleshooting hardware, software, and access issues
• Supporting Active Directory, Exchange, and Windows environments
• Setting up and deploying laptops, desktops, and office equipment
• Assisting with office moves and hardware rollouts
• Working closely with colleagues and external tech suppliers

Tech you'll work with ???

Essential:

• Active Directory
• Windows (Wintel environment)
• Microsoft Exchange

Desirable:

• Citrix XenApp

• Experience in a Helpdesk or IT Support role (or strong junior-level experience)
• Someone practical and happy to roll their sleeves up when needed
• Strong communication skills and a helpful attitude
• Full UK driving licence

• Salary £30,000 - £35,000
• Private medical insurance
• 25 days holiday
• Pension, life assurance & income protection
• Paid travel between offices
• Excellent opportunity to grow your IT career

At Henderson Scott, we are more than just a recruitment company; we are the architects of your success. As a subsidiary of the Search Recruitment Group, we've cemented our reputation as an international provider of award-winning recruitment services, with a reach that spans the UK, Europe, the US, and APAC regions. A Global Boutique with a Local Touch Our journey began with a vision to redefine the standards of recruitment by embedding knowledge, integrity, and innovation at the core of everything we do. Today, as a global boutique business with a legacy spanning over 25 years, we're proud to be the partner of choice for organisations worldwide. Our wide-reaching yet personalised approach means our clients receive the best of both worlds: the resources and network of a large firm, combined with the care and attention of a boutique agency. This has enabled us to become an effective partner, growing alongside our clients and consistently exceeding their expectations. Our Promise to You Whether you're a client seeking to navigate the complexities of hiring or a candidate aspiring for your next career milestone, your future is our priority, and together, we can achieve the extraordinary. In today's fast-paced job market, Henderson Scott stands out by being outcome-focused, transparent, and forward-thinking. We understand that your future and success are intertwined with ours, which is why we go above and beyond to ensure that your recruitment journey with us is not just satisfactory but exemplary. The finish line is wherever you say it is.