IT Service Desk Analyst

We are now recruiting an IT Support Analyst to join our team in providing excellent IT Support for TVS Supply Chain Solutions on the LCST, based at the Bristol office. This role will support our IT Infrastructure team with maintaining secure and high availability platforms, servers and networks by monitoring, maintaining, supporting, optimising and improving our support and environments., You will apply analytical and problem-solving skills to provide support for our internal customers and colleagues across a breadth of IT hardware and software on the LCST contract and across other UK sites. Support ranges from hardware/software support, IT request fulfilment, onboarding and offboarding, and getting involved with key IT Projects supporting our Infrastructure & Development teams. You will also be responsible for implementing application upgrades and supporting a variety of IT projects.

Main Duties & Responsibilities:

· Provide excellent customer service

· Assist with the procurement and build/configuration of PC's, laptops, mobile phones and other equipment

· Follow robust asset management practices and accurately log equipment changes

· Become a subject matter expert in selected applications, producing and communicate process documents relating to chosen applications

· Independently analyse, diagnose and resolve issues in real-time, providing end-to-end problem resolution

· Execute application upgrades as part of BAU operations and for change requests

· Provide appropriate and timely escalations to 3rd line when required

· Own and manage faults reported to third party suppliers, maintaining communication updates throughout

· Ensure high levels of performance, availability and security throughout the IT infrastructure and IT applications

· Promote IT best practice and increase knowledge of core IT systems in the user community

Do you have experience in SharePoint?, · Excellent communication skills, both written and verbal

· Strong problem-solving skills

· Demonstratable and proven ability to work on own initiative

· Good organisational skills

· Exceptional customer service skills and aptitude to consider impact to the customer

· Understanding of Service and Network infrastructures

· Office 365 experience - administration, troubleshooting and daily use

· Windows 11 Desktop Support

· Android and Apple mobile support

· Microsoft Azure and SharePoint experience

· Windows Server experience

· AWS experience desirable

· A proactive approach is essential., * Service Desk: 1 year (required)

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

· Competitive Salary

· Pension scheme with up to 6% employer matched contributions

· Life assurance

· 25 days holiday + 8 statutory bank holidays (of which 5 can be taken flexibly throughout the year)

· Holiday buy-back scheme (5 additional days available)

· Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).

· Established hybrid working structure

· Enhanced maternity and paternity leave

· Employee Assistance Programme supporting wellness with immediate access for you and your family to:

1. Virtual GP consultations and second opinions

2. Mental health support and counselling

3. Online physiotherapy

4. Access to CONNECTPlus long-term health condition support

5. Wellbeing and healthy living support

· Cycle to work scheme

· Professional Membership and Study Sponsorship

· Quarterly employee recognition awards

· Employee referral scheme with financial reward

· Benefits hub with employee retail discounts

· Discounted eye test vouchers

· Early finish Fridays

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Work from home

TVS are working as part of Team Leidos, which is a team of defence and logistics specialists supporting a major contract providing an end-to-end supply chain service delivering commodity and inventory savings to the UK Ministry of Defence.