IT Support Specialist

• Handle user onboarding, offboarding (account setup, access provisioning/deprovisioning, devices preparation)
• Provide 1st/2nd line IT support for end users (onsite & remote), ensuring timely resolution of incidents and service requests
• Troubleshooting issues related to desktop applications, hardware, laptops, printers, and basic network and server diagnostics
• Communication with internal stakeholders, service providers and other third parties as needed
• Administration & Maintenance of Windows workstation and Windows server infrastructure
• Correctly log incidents and faults, ensuring appropriate categorization and prioritization in Service Desk tickets
• Develop and expand the ServiceDesk knowledge base to enhance efficiency
• Manage the inventory of IT assets, including warranty tracking and coordinating with service centers for repairs
• Oversee the procurement of IT/office equipment, ensuring timely purchases and deliveries

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree or apprenticeship in computer science, Information systems, business informatics or equivalent experience

• Experience with Microsoft Active Directory, Group Policy and Windows Server in general

• Hands-on experience supporting and troubleshooting end-user hardware (laptops/desktops, monitors, docking stations, printers, peripherals)

• Experience with Microsoft 365 (Entra ID/Azure AD, Exchange Online, MS Intune)

• Solid understanding of networking fundamentals

• Good communication skills in English (B1 / B2)

• Enthusiasm for problem-solving and proactively contributing new ideas

• Enjoy learning, continuous development, and collaborating on projects

Nice-to-Haves:

• Basic knowledge of PowerShell or another scripting language
• Familiarity with managing network infrastructure, including VLAN segmentation
• Experience supporting MacOS devices
• Basic Linux knowledge (CLI, file permissions, SSH, logs, troubleshooting)

Health & Wellbeing

• Freshly cooked lunch every day
• Office massage classes
• EGYM Wellpass
• Sports and mobility offers

Flexibility & Benefits

• 30 days of paid vacation
• Flexible working hours
• Extra vacation for your honeymoon
• Childcare support

Team Culture & Work Atmosphere

• Regular team events (game nights, table tennis tournaments, excursions, etc.)
• Work in a mission-driven, international team that values diversity and equality
• Open-door culture and flat hierarchies
• Modern office in the heart of Leipzig

Professional Development

• Independence and responsibility in project work
• 10% of your weekly working time reserved for personal and professional growth

Have we convinced you?

Then please send us the following application documents:

• Cover letter as a short letter of motivation (We would like to know why you would like to work for us.)
• Curriculum vitae
• Grades & Uni Report (if you finished relevant studies in the last 5 years)
• Relevant References, certificates

At Optimax Energy, we have been developing smart solutions for automated trading systems and promoting the transition to green energy for over 10 years. This makes us a leader in international electricity trading. Our culturally diverse team shares a common vision and fosters a culture of appreciation and equal opportunities. We believe that we can achieve extraordinary things if we develop freely. That's why we place great value on a healthy work-life balance and encourage creative freedom. We embrace diversity, equality and inclusion. Different perspectives and backgroundds strengthen our team and lead to creative solutions. To achieve this, we create an appreciative working environment that recognizes the uniqueness of all employees and retains talent in the long term. In order to actively shape the future of the energy sector, we are looking for outstanding, committed individuals who share our vision and corporate culture.