First Level IT Support / IT Support (Hardware / Software)

As a First Level IT Support / IT Support (Hardware / Software) professional, you will work hands-on with IT equipment, service hardware, and daily operational tasks inside the data center. You will support customers and internal teams, resolve IT support requests, work with cabling, and ensure smooth, safe operations on site. This role is ideal for someone who enjoys practical technical work and wants to develop further in the data center and IT operations environment., * Rack, unrack, install, and maintain service and IT equipment.

• Provide Level 1 / 1st-Level IT Support.
• Resolve tickets (remote hands, faults, troubleshooting).
• Perform routine monitoring and scheduled tasks.
• Install, test, and manage copper/fiber cabling and cross-connects.
• Maintain database records (CMDB / asset information).
• Support internal IT (laptops, consoles, security systems).
• Escort and coordinate customers, suppliers, and deliveries.
• Act as on-site contact for ongoing projects at the site.
• Support daily operational activities as required.

Do you have experience in IT?, * IT degree or equivalent hands-on experience.

• IT operations knowledge (hardware, networking, operating systems).
• Experience with troubleshooting, ticketing systems, and remote-hands tasks.
• Ideally experience in copper and fiber cabling work.
• Fluent in English and Spanish.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to support projects outside regular hours / on call when required.
• Must live within 60 minutes of the data center.
• Reliable, proactive, and customer-oriented working style.

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported., As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.