Technical Customer Support Specialist (Legal SaaS)
Role details
Job location
Tech stack
Job description
We're looking for a Client Success Specialist to join our team and help ensure every new law firm gets the very best start with Hoowla.
You will guide firms through setup, onboarding, and training. You'll be the approachable, knowledgeable point of contact who helps our customers succeed and enjoy using Hoowla every day.
This is a people-focused role - perfect for someone who enjoys technology, solving problems, and helping others feel confident with new systems.
What You'll Do
- Support new law firms as they get started with Hoowla.
- Guide users through setup, data import, and training sessions.
- Build relationships with decision-makers and teams to understand their workflows.
- Work collaboratively with our developers and support staff to resolve queries.
- Collect feedback to help shape future improvements.
- Celebrate client wins and help them get the most value from Hoowla.
Requirements
Do you have experience in SaaS?, * A clear and friendly communicator who enjoys working with people.
- Well-organised and able to manage multiple onboarding projects.
- Curious about technology and comfortable learning new systems.
- A team player who's positive, supportive, and proactive.
- Experience in SaaS, onboarding, or legal technology is a bonus - but not essential.
Benefits & conditions
- Be part of a supportive, innovative company that's growing fast.
- Work with a friendly, collaborative team who care about what they do.
- Opportunities to develop your skills and grow your career in client success or product delivery.
Diversity and Inclusion
We're an inclusive workplace that values diversity and welcomes applications from people of all backgrounds, experiences, and perspectives.
If you don't meet every requirement but think you'd be great in this role, we'd still love to hear from you.
Job Types: Full-time, Permanent
Pay: £28,000.00-£36,000.00 per year
