End User Support Engineer

Your new company

You'll be joining a large public-sector organisation undergoing significant modernisation across its technology estate. The team you'll be part of sits at the heart of frontline IT operations, ensuring staff have reliable, high-quality equipment and support. Their End User Services (EUS) function is responsible for the day-to-day technology from laptops and mobile devices to specialist equipment and plays a vital role in keeping services running smoothly.

Your new role

In this contractor position, you will deliver hands-on technical support, device builds, deployments and user assistance across a range of end-user technologies. You'll work closely with operational teams to ensure equipment is available, functional, and optimised for their needs.

Your responsibilities will include:

Technical Support & Deployment

• Building, refreshing, configuring and supporting laptops, desktops and mobile devices.
• Supporting Windows and M365 deployments, break/fix and large-scale rollouts.
• Troubleshooting performance issues and providing technical handovers.
• Connecting devices securely to the network, including Ethernet and VLAN-based configurations.

User Support & Customer Service

• Advising and guiding end users on equipment usage, troubleshooting and best practice.
• Providing onsite support, managing appointments and ensuring clear communication around availability and wait times.
• Delivering user training on device operation and resolving day-to-day issues.

Asset & Stock Management

• Managing inventory across multiple sites, including device delivery, allocation and returns.
• Maintaining accurate records and ensuring stock levels meet operational demand.
• Following structured processes for deployment, maintenance and decommissioning.

Operational & Project Work

• Supporting major refresh programmes and technical rollouts.
• Planning deployments to minimise disruption across several locations.
• Coordinating with internal stakeholders including security, facilities and IT infrastructure teams.
• Producing documentation such as SOPs, guides and training materials.

What you'll need to succeed

• Proven experience in end-user technical support and device configuration.
• Strong hands-on skills with laptop builds, refreshes, mobile setup and break/fix.
• Knowledge of Windows, M365, and deployment tools/environments.
• Basic understanding of networking - Ethernet, VLANs, secure connectivity.
• Ability to liaise with third-party suppliers and internal operational teams.
• Excellent communication, customer service and problem-solving skills.
• Strong organisational skills with the ability to manage assets and documentation accurately.
• A proactive, user-focused approach with the ability to resolve complex technical issues.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4770782 - Bolivia

• Proven experience in end-user technical support and device configuration.
• Strong hands-on skills with laptop builds, refreshes, mobile setup and break/fix.
• Knowledge of Windows, M365, and deployment tools/environments.
• Basic understanding of networking - Ethernet, VLANs, secure connectivity.
• Ability to liaise with third-party suppliers and internal operational teams.
• Excellent communication, customer service and problem-solving skills.
• Strong organisational skills with the ability to manage assets and documentation accurately.
• A proactive, user-focused approach with the ability to resolve complex technical issues.