Academic Support Officer
Role details
Job location
Tech stack
Job description
Full-time: 37.5 hours per week
Location: Central Oxford
Pembroke College, Oxford, is seeking an organised, proactive, and personable Academic Support Officer to join its busy and supportive Academic Office. This is a varied and rewarding role providing high-quality administrative support to students, academic staff, and College committees within a vibrant academic community.
Founded in 1624, Pembroke is an inclusive and forward-looking College in the heart of Oxford, combining award-winning modern developments with historic buildings. The College is committed to excellence in teaching, learning, and professional services, and offers a collegial and supportive working environment.
The Academic Support Officer is a key member of the Academic Office, reporting to the Academic Registrar. The postholder will play an important role in the administration of undergraduate and visiting student programmes, examinations, financial support, and academic processes, acting as a first point of contact for a wide range of enquiries and providing expert advice on College and University procedures.
This role will suit someone who thrives in a fast-paced environment, enjoys working with people, and has excellent organisational skills and attention to detail.
Key Responsibilities
Student Administration - Undergraduates
- Act as the first point of contact for on-course undergraduate students, handling enquiries and providing administrative support.
- Manage a range of financial administration processes, including responsibility for the TMS system, advising students on financial matters and hardship funding, and administering vacation grants.
- Administer College and University examinations, including alternative arrangements for students with disabilities, mitigating circumstances, complaints, and appeals.
- Organise College Collections (termly examinations), including recruiting and allocating invigilators.
- Administer sports awards, College prizes, and funded schemes such as the Rokos internships programme.
- Carry out visa checks and statutory returns.
- Handle confidential student data, maintain accurate records, compile statistics, and manage filing systems.
- Service College committees and working groups as required.
- Act as a source of expertise on relevant University and College policies and procedures.
- Provide general academic administration, including correspondence, transcripts, forms, and support to academic staff.
- Use and maintain databases and IT systems (including eVision, TMS, Kinetics, ADSS, and Microsoft Office), and update web content as required.
- Represent the College at relevant meetings.
- Support colleagues in the Academic Office, including assisting with admissions-related work during peak periods.
Visiting Students
- Administer the Visiting Student programme, including admissions processes and liaison with partner institutions.
- Support visiting students with applications, course choices, and on-course administration.
Benefits include:
- Membership of the University staff pension scheme.
- Free lunch when College kitchens are open.
- Generous annual leave entitlement.
- Opportunities for professional development and training.
- A supportive and collegial working environment.
The postholder may be required to undertake a Disclosure and Barring Service (DBS) check.
Working Hours
This is a full-time role of 37.5 hours per week, normally worked between 8:30am and 5:00pm, Monday to Friday. Occasional evening or weekend work will be required at certain times of year (including during the undergraduate admissions period), for which time off in lieu will be given. Annual leave is normally taken outside term-time and not during the main admissions period.
How to Apply
To apply, please submit an up-to-date CV and cover letter, together with details of two referees, to recruitment@pmb.ox.ac.uk by 9am on Monday, 2 March 2026
£28,000 to £34,000 per annum (depending on experience)
Requirements
This role will suit someone who thrives in a fast-paced environment, enjoys working with people, and has excellent organisational skills and attention to detail.
Benefits & conditions
- Membership of the University staff pension scheme.
- Free lunch when College kitchens are open.
- Generous annual leave entitlement.
- Opportunities for professional development and training.
- A supportive and collegial working environment.
The postholder may be required to undertake a Disclosure and Barring Service (DBS) check.
Working Hours
This is a full-time role of 37.5 hours per week, normally worked between 8:30am and 5:00pm, Monday to Friday. Occasional evening or weekend work will be required at certain times of year (including during the undergraduate admissions period), for which time off in lieu will be given. Annual leave is normally taken outside term-time and not during the main admissions period., £28,000 to £34,000 per annum (depending on experience)
