ERP Application System Analyst

We are seeking an ERP Application System Analyst to support, optimise and enhance our Microsoft Dynamics 365 F&O platform across 13 UK sites. This role is central to ensuring our D365 system continues to evolve, supporting business processes in Finance, Manufacturing, Sales, Procurement, Logistics and more. Working closely with colleagues in the business and the IT department as well as our Microsoft support partner, you'll help maintain system performance, drive improvements, and ensure the original ERP objectives remain firmly embedded in our operations., As an ERP Application System Analyst, you will ensure the original D365 ERP objectives remain central to all system activity, working closely with the business and our Microsoft support partner to keep the platform aligned with evolving requirements. You will provide 1st and 2nd line support for the Group's ERP system and peripheral applications, escalating issues when required and maintaining a continuous cycle of process review and improvement across all sites. A key part of the role includes driving continuous improvement, master data governance, building strong communication with stakeholders, supporting D365 meetings and workshops, and promoting user understanding and adoption across the Group. You will also assist with onboarding new acquisitions or site improvement projects, ensure all changes follow established change control policies, participate in the Change Advisory Board (CAB), and support regression testing for Microsoft's quarterly updates to ensure business processes remain compliant and effective.

You will regularly visit sites to identify opportunities for optimisation, contribute to mini-projects that enhance systems and processes, and attend service delivery meetings with our support partner. In day-to-day operations, as a key member of the Applications Team you will participate in system administration, monitoring, health checks, and issue diagnosis while assisting with maintenance, patching and updates. You will help users reproduce and triage system defects, support B2B connectivity initiatives including EDI, and work across key integrations between applications and databases. Strong data-handling skills are essential, including data querying and Excel expertise, alongside delivering training and maintaining up-to-date user materials. The role also involves completing periodic administrative tasks such as batch monitoring, error resolution, user access reviews and wider change control activities, supporting the ongoing success of D365 across 13 sites within Whitworth Bros., Carr's Flour Mills and KTC Food Group.

Do you have experience in XML?, * Ability to work with business leaders to gather and interpret requirements

• Experience with D365 F&O or another ERP system (functional or support capacity)
• Strong understanding of business processes across Finance, Manufacturing, Procurement, Sales or Logistics
• Experience supporting business applications and analysing issues
• Understanding of integrations, APIs and data formats (XML, JSON, CSV)
• Experience working independently, prioritising multiple tasks and delivering improvements
• Knowledge of change management, testing cycles, UAT or CAB processes
• Experience with user security and roles for access control and licence optimisation
• Strong communication skills and the ability to build relationships across sites
• Ability to drive continuous improvement and support user adoption

Desirable:

• Experience with EDI, integration platforms or middleware
• Knowledge of D365 F&O across multiple functional modules
• SQL skills, data querying and Excel (advanced formulas, pivots, lookups)
• Any software development or scripting experience
• Exposure to master data governance
• Background in supporting multi-site, multi-business operations

Minimum Qualifications:

• Degree in IT or equivalent experience
• Relevant IT certifications or ERP training advantageous

• This role is a permanent position working full time, 40 hours per week Occasional out-of-hours, weekend or Bank Holiday work may be required due to our 24/7 operational environment.

• Salary & Benefits: Competitive package + career development opportunities, Team Spirit: Friendly, supportive colleagues who value what you bring to the table. Opportunities for Everyone: From drivers and engineers to finance and HR-there's a place for you here. Competitive Pay & Benefits: Because your hard work deserves recognition.

At Whitworth Brothers ltd, we've been milling quality flour for over 130 years-and we're still growing strong. Our world class mills coupled with our continued investment in our people and our estate mean we are a market leading business that helps to feed the nation.

Whether you're behind the wheel delivering our goods, keeping production running smoothly, or supporting operations from head office, you'll play a vital role in our success.